Ambulatory Service Representative II – Clinic Support

Kelsey-Seybold Clinic; Houston (TX); On-site; USD 39,000 - 49,000; Full time

Job summary

An established industry player in healthcare is seeking an Ambulatory Service Representative II to enhance patient experiences. This role is pivotal in ensuring smooth check-in and check-out processes, maintaining an organized workspace, and providing exceptional customer service. Ideal candidates will possess strong communication skills, a professional demeanor, and a commitment to patient care. Join a dynamic team dedicated to delivering quality healthcare across multiple locations, where your contributions will directly impact patient satisfaction and operational efficiency.

Benefits

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

401K

Paid time off

Qualifications

• 1+ years of face-to-face customer service experience.
• Experience in a healthcare or service-related environment preferred.

Responsibilities

• Assist patients with check-in and check-out processes.
• Register patients accurately and efficiently.
• Handle cashiering responsibilities.

Skills

Computer proficiency

Excellent verbal communication

Excellent written communication

Basic Math skills

Confidentiality awareness

Bilingual in English/Spanish

Education

High School diploma or G.E.D.

Associate or bachelor’s Degree in a related field

Tools

Microsoft Word

Microsoft Excel

EMR/Epic

Job description

Ambulatory Service Representative II – Clinic Support

Join to apply for the Ambulatory Service Representative II – Clinic Support role at Kelsey-Seybold Clinic.

Job Description

The ASR II is responsible for providing assistance to patients in a friendly and courteous manner. This includes check-in and check-out functions, registration, and cashiering. The ASR II must maintain a neat and professional appearance and keep an organized work area.

Responsibilities

• Assist patients with check-in and check-out processes.
• Register patients accurately and efficiently.
• Handle cashiering responsibilities.
• Maintain a professional appearance and organized workspace.

Job Details

• Location: West University
• Department: Clinic Support
• Job Type: Full Time
• Salary Range: $39,179 - $48,397 (based on experience and qualifications)

Qualifications

Education

• Required: High School diploma or G.E.D.
• Preferred: Associate or bachelor’s Degree in a related field

Experience

• Required: 1+ years of face-to-face customer service experience, cash handling, or collections.
• 6 months experience in a healthcare or service-related environment.
• OR experience as KSC ASR I or in related roles with Epic Front Desk training or Managed Care experience.

Skills

• Computer proficiency, including Word and Excel.
• Excellent verbal and written communication skills.
• Basic Math skills and confidentiality awareness.
• Preferred: EMR/Epic experience, bilingual in English/Spanish.

Additional Information

Fluent in English required. Professional appearance and demeanor necessary. Bilingual skills are a plus. Office environment.

About Kelsey-Seybold Clinic

Join a leading healthcare organization with over 40 locations and 600+ physicians. We focus on quality patient care and offer benefits like medical/dental/vision insurance, tuition reimbursement, 401K, paid time off, and more.