Ambulatory Service Representative II – Clinic Support

Kelsey-Seybold Clinic; Humble (TX); On-site; USD 39,000 - 49,000; Full time

Job summary

Kelsey-Seybold Clinic is seeking an Ambulatory Service Representative II for its Lake Houston Campus. This full-time role involves assisting patients with check-in/check-out, registration, and maintaining a professional workspace. Candidates should have a high school diploma and customer service experience, preferably in a healthcare setting.

Benefits

Medical, Vision, Dental

Tuition Reimbursement

401K with company match

Recognition programs

Paid time off

Employee Assistance Program

CME allowance

Qualifications

• 1+ years of face-to-face customer service experience required.
• Experience in a medical or healthcare setting preferred.
• Bilingual in English/Spanish preferred.

Responsibilities

• Assist patients in a friendly and courteous manner.
• Handle check-in and check-out functions.
• Maintain a professional appearance and organized workspace.

Skills

Customer service

Communication

Computer skills

Basic Math

Education

High School diploma or G.E.D.

Associate or bachelor’s Degree in related field

Job description

Ambulatory Service Representative II – Clinic Support

Join to apply for the Ambulatory Service Representative II – Clinic Support role at Kelsey-Seybold Clinic.

Job Description

The ASR II is responsible for providing assistance to patients in a friendly and courteous manner. The role includes check-in and check-out functions, registration, and cashiering. The ASR II must maintain a neat and professional appearance and an organized work area.

Responsibilities

• Assist patients in a friendly and courteous manner.
• Handle check-in and check-out functions, including registration and cashiering.
• Maintain a professional appearance and organized workspace.

Job Details

• Location: Lake Houston Campus B
• Department: Clinic Support
• Job Type: Full Time
• Salary Range: $39,179 - $48,397 (based on experience, education, certifications, etc.)

Qualifications

Education

• Required: High School diploma or G.E.D.
• Preferred: Associate or bachelor’s Degree in related field

Experience

• Required: 1+ years of face-to-face customer service experience, cash handling or collections, and experience in a medical or healthcare setting.
• OR: 1+ years as KSC ASR I with cross-training and Epic Front Desk Training, or experience in CBO, Managed Care, or Contact Center roles.
• Preferred: 2+ years in a medical environment including registration, scheduling, or billing; insurance verification; and customer service experience.

Skills and Certifications

• Computer skills, including Word and Excel.
• Excellent verbal and written communication.
• Basic Math skills and confidentiality awareness.
• Preferred: EMR/Epic experience, bilingual in English/Spanish.

Additional Information

• Fluent in English; bilingual preferred.
• Professional demeanor, appearance, and grooming required.
• Work environment: Office.

About Us

Kelsey-Seybold Clinic is Houston’s fastest-growing multispecialty healthcare provider with over 40 locations and 65+ specialties, committed to quality patient care.

Benefits

• Medical, Vision, Dental
• Tuition Reimbursement
• 401K with company match
• Recognition programs
• Paid time off
• Employee Assistance Program
• CME allowance

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Hospitals and Healthcare

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