Ambulatory Services Representative II (Pediatric Specialty Group, Per Diem) Monday - Friday 8am - 5pm

Boston Medical Center (BMC); Boston (MA); On-site; USD 31,000 - 38,000; Part time

Job summary

Boston Medical Center (BMC) is seeking an Ambulatory Services Representative II in the Pediatrics department. This per diem role supports patient access, registration, scheduling, and billing processes to optimize daily flow.

You will handle MPI, eligibility checks, and coordination of physician calendars, with emphasis on courteous patient interaction and data accuracy. The ideal candidate will possess a relevant degree or equivalent experience, strong English communication, and proficiency in

Qualifications

• Bachelor's degree or an equivalent combination of education and experience.
• Associates degree plus 1 year relevant experience or HS/GED plus 3+ years relevant experience.
• Experience with medical billing or similar setting preferred.

Responsibilities

• Coordinate patient access functions including registration, eligibility verification, scheduling, and charge entry.
• Provide front-end and back-end customer service, handle phones and administrative duties.
• Maintain MPI and registration demographics, process pre-authorizations and referrals as needed.
• Support physician and department calendars, credentialing documents, and departmental communications.
• Adhere to RESPECT behavioral standards and maintain confidentiality.

Skills

Customer service

Communication skills

Multitasking

Confidentiality

Education

Bachelor's degree

Associate's degree + 1 year experience

HS/GED + 3+ years experience

Tools

MS Word

Excel

Access

PowerPoint

Web/Internet

Job description

Position Summary

The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: front / back end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing and managed care, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc.).

Position

Ambulatory Services Representative II

Department

Pediatrics

Schedule

Per Diem (6 Months)

Essential Responsibilities / Duties

• Focuses on one or more of the following areas, and provides support as needed to optimize daily flow:
• Charge entry
• Batch controls
• Billing (TES) edits
• Hold bill edits
• Charge reconciliations

• Billing and managed care functions (including responding to billing inquires, corresponding with insurance carriers, and investigating discrepancies, etc.).
• Provides general administrative support to include, word processing, spreadsheets, presentation software to create and edit department documents and/or presentations.
• Provides physician and departmental support such as managing physician & manager calendars, scheduling physician & managers’ administrative appointments, answering departmental calls, credentialing documents, etc.
• In addition, performs a wide variety of administrative duties to ensure proper functioning of assigned department including, but not limited to:
• Reception & customer service
• creating or verifying Master Patient Index (MPI)
• registration demographics
• visit management
• appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross- booking interpreters, social services, radiology, etc.)
• insurance/coverage verification
• co-payment collection
• front-end review and correcting registration & insurance edits
• pre-authorization, referral coordination and referral reconciliation
• Referral work lists
• Provides a variety of administrative duties in support of the practice (such as handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc.).
• Adheres to all of BMC’s RESPECT behavioral standards.

JOB REQUIREMENTS

• Bachelors degree or
• Associates plus 1 year relevant experience or HS/GED plus 3+ years relevant experience.

Experience

• (See notes under educational requirements above).
• Experience with medical billing or similar setting preferred.

Knowledge And Skills

• Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
• Must be able to maintain strict confidentiality of all personal/health sensitive information.
• Ability to effectively handle challenging situations and to balance multiple priorities.
• Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Compensation Range

$22.36- $27.26

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.