Ambulatory Service Representative, BMT Clinics, 40 Hours, Days.

Umass-Memorial-Health-; Worcester (MA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

UMass Memorial Health is seeking an administrative associate for ambulatory care in Worcester, MA. The role involves coordinating appointments, verifying demographics and insurance, and guiding patients through payment and consent processes.

Responsibilities include assisting with financial counseling, coordinating interpreter services, and directing patients to appropriate resources, while maintaining excellent communication with care teams, patients, and families.

Qualifications

• High School Diploma is required.
• Associate’s or Bachelor’s degree preferred.
• 3 years related experience required or waived with degree.
• Ability to use specialized applications software and computer systems.
• Must be multifunctional and work under stressful situations.
• Excellent communication and human relations skills.
• Knowledge of business office procedures and medical terminology preferred.

Responsibilities

• Greets visitors and/or patients for scheduled or urgent care appointments and procedures.
• Confirms and verifies patient demographic and insurance information.
• May collect co-payments from patients upon arrival.
• Obtains signatures of consent for treatment authorization and insurance/billing information.
• Assess patients’ needs, including financial counseling, interpreter services, social services and refers appropriately.

Skills

Communication skills

Human relations skills

Stress management

Multitasking

Education

High School Diploma

Associate’s degree

Bachelor’s degree

Tools

Specialized software

Job description

Are you a current UMass Memorial Health caregiver?

Exemption Status: Non-Exempt

Hiring Range: $20.94 - $29.27

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details: Monday through Friday

Scheduled Hours: Flex 7a-5:30p

Shift: 1 - Day Shift, 8 Hours (United States of America)

Hours: 40

Cost Center: 10020 - 4090 Bone Marrow Transplant Clinic

Union: SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

I. Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting.

Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.

Alerts providers to emergent patient care needs

II. Major Responsibilities

1. Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
2. Confirms and verifies patient demographic and insurance information.
3. May collect co-payments from patients upon arrival.
4. Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
5. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.

We are offering $3,000 Sign On Bonus!

Position Qualifications

• License/Certification/Education: Required: 1. High School Diploma.
• Preferred: 1. Associate’s or Bachelor’s degree.
• Experience/Skills: Required: 1. 3 years of related experience, this requirement is waived if candidate has Associate’s or Bachelor’s degree.
• Required: 2. Requires the ability to use specialized applications software and computer systems.
• Required: 3. Necessitates individuals who are multifunctional and able to work under stressful situations.
• Required: 4. Exemplifies, professional behavior and excellent communication and human relations skills.
• Preferred: 1. Knowledge of business office procedures and medical terminology/procedures preferred.
• Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.

At UMass Memorial Health, everyone is a caregiver. No matter their responsibilities or title, every employee or “caregiver” fills an important role for our patients and their families every day. Who is a caregiver? It’s not just the person who delivers the care. It’s all the people who make it work … and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.