Ambulatory Practice Transformation Partner

Christiana Care Health System; Wilmington (DE); On-site; USD 88,000 - 140,000; Full time

Benefits offered by this job

Full Medical benefits

Dental & Vision benefits

403(b) with employer match

Tuition reimbursement

Generous paid time off

12 week parental leave

Job summary

ChristianaCare is seeking a Practice Transformation Liaison to partner with primary care and ambulatory practices to improve workflows, strengthen quality outcomes and support value-based care.

The role requires strong relationship-building, problem-solving, and change management skills to work with providers, nurses, and front-office teams across our ambulatory network in Delaware and surrounding regions. Travel across ChristianaCare and participating practices is required.

Qualifications

• Bachelor's degree in a clinical discipline, operations, business administration, healthcare management, statistics or related field required; master's preferred.
• Minimum 5 years of relevant experience, including 2 years in patient safety, quality or performance improvement; ambulatory-focused experience may substitute.
• Knowledge of ambulatory/clinical practice operations and EMR systems.
• Strong communication and customer service skills.
• Ability to manage multiple priorities and collaborate across teams.
• Travel throughout ChristianaCare and participating practices is required.

Responsibilities

• Build trusted partnerships with providers, practice leaders, and clinical and administrative teams across our ambulatory network.
• Assess and improve practice operations by evaluating workflows, identifying barriers and implementing solutions that improve efficiency, quality and the patient experience.
• Advance value-based care by helping practices improve preventive care, chronic disease management, quality outcomes, and closure of care gaps.
• Lead and support change by educating practice teams, using performance data to identify opportunities, and collaborating across Population Health, Quality, Data Analytics, IT and other partners.

Skills

Communication skills

Customer service

Organizational skills

Project management

Problem solving

Independent work

Cross-team collaboration

Change management

Education

Bachelor's degree in clinical discipline or related field

Master's degree preferred

Tools

Electronic Medical Records (EMR)

Medical terminology

Job description

ChristianaCare is seeking a Practice Transformation Liaison to partner with primary care and ambulatory practices to improve workflows, strengthen quality outcomes and support value-based care.

The role requires strong relationship-building, problem-solving, and change management skills to work with providers, nurses, and front-office teams across our ambulatory network in Delaware and surrounding regions. Travel across ChristianaCare and participating practices is required.