Ambulatory Practice Manager

Boston Medical Center; Baltimore (MD); On-site; USD 60,000 - 103,000; Full time

Job summary

A leading healthcare organization in Baltimore is seeking an Ambulatory Practice Manager to oversee daily operations at multiple practices. This role requires strong management skills, experience in healthcare operations, and proficiency in medical systems. The successful candidate will ensure efficient patient access and quality care, while also handling the supervision of staff and compliance with health regulations.

Benefits

Competitive salary and generous paid time off

Free parking

Monthly MTA bus pass subsidy

Company subsidized onsite fitness and wellness center

Pre-paid tuition for professional development

Comprehensive health, dental, and vision coverage

401 (a) and 403 (b) retirement savings plan

Qualifications

• Associate's degree in a related field is required.
• 2 years of progressive management experience required.
• Supervisory experience required.

Responsibilities

• Responsible for the day-to-day operations in 1-2 designated practices.
• Manage human resources and operational efficiency.
• Oversee patient experience metrics and respond to complaints.

Skills

Knowledge of ambulatory medical practice/ physician practice operations

Knowledge of and proficiency in Electronic Medical Record systems

Proficiency in Microsoft Office applications

Knowledge of clinical and business compliance requirements

Excellent customer service skills

Ability to effectively lead, supervise and coordinate work

Problem solving abilities

Strong organizational skills

Education

Associates Degree in Business Administration, Business Management, Health Administration

Tools

Electronic Medical Record systems (EPIC preferred)

Microsoft Office

Job description

Ambulatory Practice Manager page is loaded

Ambulatory Practice Manager

Apply locations Health Partners at Jonestown time type Full time posted on Posted 3 Days Ago job requisition id JR104057 The Ambulatory Practice Manager is responsible for the day-to-day operations in 1 – 2 designated practices within GBMC Health Partners. Under the direction of the Chief Operating Officer (COO), the Ambulatory Practice Manager proactively assesses and implements appropriate processes to ensure that all facets of ambulatory practice management are effectively addressed. This includes patient access, complete and accurate registration, revenue cycle management, payer contracting compliance, insurance referral and preauthorization requirements, health information management, patient flow, environmental safety, regulatory compliance, patient safety, quality initiatives, and patient experience. The Manager works collaboratively with physicians, advanced practitioners, and staff to ensure timely patient access to care, operational efficiency, practice optimization, and fiscal integrity. The position works with the COO (or their designee) to support the implementation or enhancement of clinic programs and services aligned with the Departments' strategic priorities. Oversees the quality and quantity of work and work method and preparation of budgets. Responsible for daily operations of two or more providers in a single location. This position has management responsibilities (e.g. hiring, terminating, performance management) and completes projects through leadership of others under their direct supervision. Oversees and monitors patient experience metrics for 1 – 2 practices to ensure customer satisfaction related to patient care, quality and customer service.

Education

Associates Degree in Business Administration, Business Management, Health Administration or related field is required. Combination of experience and education may be considered.

Experience

2 years of progressive years progressively responsible professional-level administrative and medical practice management experience is required. Supervisory experience required.

Skills

• Knowledge of ambulatory medical practice/ physician practice operations.
• Knowledge of and proficiency in the use of Electronic Medical Record systems. EPIC is preferred.
• Proficiency in Microsoft Office applications - Word, Excel, PowerPoint, etc.
• Knowledge of clinical and business compliance requirements.
• Understanding of physician practice billing systems preferred.
• Organizes and prioritizes work to meet changing priorities.
• Develops and recommends departmental policies to senior management of the department.
• Uses sound judgment and data to identify potential problems and works collaboratively with others to achieve improvement.
• Strong organizational skills in managing multiple priorities.
• Uses critical thinking skills regarding use of the medical practice/business operations software applications.
• Highly effective written and verbal communication with the ability to compose, type, proofread and interpret correspondences and reports.
• Effective interpersonal skills to establish working relationships that foster optimal quality teamwork and learning.
• Detailed understanding of medical practice/business operations workflows.
• Ability to effectively lead, supervise and coordinate the work of staff.
• Ability to delegate tasks to direct and indirect reports.
• Ability to work with diverse personalities and competing priorities to implement projects and tasks.
• Excellent customer service skills.
• Ability for problem solving and addressing issues raised by physicians, employees, and patients

Licensures, Certifications

CPC, CMPE, CMOM, CMMM, CPPM or CSPPM preferred.

Patient & Workplace Safety:

• Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.

Patient Population:

• Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.

Principal Duties and Responsibilities:

• Oversees and directs the work of clerical and clinical employees engaged in one or more of the following activities: medical secretarial support, medical transcription, office assistants, administrative support, patient billing and the like.
• Accountable for budget in coordination with CFO, GBMC Health Partners and COO.
• Develops and interprets information from a variety of systems and reports.
• Participates in the continued evaluation and improvement of the patient registration process.
• Develops innovative means to deliver content knowledge through effective training programs.
• Directs, supervises and coaches front office and clinical staff daily.
• Managing the flow of the clinic to insure compliance, efficiency and patient satisfaction.
• Manages human resources within established productivity guidelines and the personnel budget. Facilitates training and development efforts. Maintains employee competencies. Monitors and reviews work performance of the staff. Interviews and selects personnel. Responsible for carrying out all established policies.
• Develops and implements work processes for all areas of responsibility. Ensures compliance with institution, state and federal regulations.
• Processes credentialing material submitted by attending physicians. Maintains credentialing and compliance with participating insurance companies.
• Compiles data related to operating and capital budgets for assigned areas and develops same. Administers and monitors adherence to budget and notifies superior of significant deviations.
• Full Profit and Loss responsibility of the physician practice, including revenue, expenses and budgeting
• Ensures equipment and supply levels are appropriately maintained. Arranges for repair of equipment, order supplies from warehouse and/or vendors, and so forth. Recommends purchase of new supplies and equipment.
• Maintains a variety of records and logs reflecting department activities, compiles data from same and prepares regular and special reports for superior.
• Responsible for more complex and sensitive tasks and handles issues of a confidential nature.
• Maintains and/or oversees multifaceted computerized scheduling system.
• Oversees the management of 1 - 2 practices with moderate level/FTE producing practices. Evaluation operational needs and providing recommendations to continually improve against budget and standards.
• Is responsible patient satisfaction in practice(s)? Investigates and responds to patient complaints and modifies office systems to maximize patient satisfaction. Implements changes to improve satisfaction scores. Measures and runs reports from internal and patient satisfaction portals, communicates scores and progress to staff and physicians.
• Supports and implements ongoing computerization and networking through MIS initiatives. Oversees multifaceted computerized scheduling and billing system. Acts as a super user for the department and assists in onboarding new employees in relation to IT needs. Acts as a first responder for IT issues within the practice(s).
• Develops staff through coaching, mentoring, rewarding, training and guiding. Completes performance evaluations for direct reports and works with direct reports to establish performance standards for work assignments, monitors work assignments, standards, performance, and goals. Fosters a team environment. Delegates appropriately to subordinates and accepts feedback. Oversees the responsibilities of assistant managers and other practice leads.
• Participates in monthly quality audits, handles patient grievances, ensures a safe environment for patients and staff.
  • Ensures a safe working environment for patients and staff. Participates in PDSA activities related to patient events and grievances. Redesigns processes to improve staff satisfaction and patient safety based on PDSA results. Communicates concerns with appropriate team members. Participates in monthly and quarterly quality and safety audits.
• Ensures staff are trained in appropriate competencies (Epic, MA CPR, Lawson, etc.)
• Requests consultations with other departments, as necessary. Acts as liaison with Finance, Billing, Access Center and other Department stakeholders.
• Develops and establishes new workflow procedures and standards to improve efficiency and effectiveness within the Practice.
• Monitors financial information to ensure appropriate utilization of workforce to include patient care coverage, RVU targets and patient satisfaction metrics.
• Establishes and maintains a working relationship and trust of the physician(s). Works in collaboration with the physician practice lead and informs lead physician, or designee, of all issues which affect the practice.

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy

• Listens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

$60,150.49 - $102,255.84

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Situated in scenic Towson, GBMC represents more than just a hospital; it's a legacy of over 50 years in premier healthcare. Our beautiful suburban campus is home to a facility with over 250 beds, 23,000 admissions, and 52,000 emergency room visits each year.GBMC is currently seeking talented, compassionate employeesto support patients of the communities we serve. GBMC has also been named “best place to work!”

At GBMC Health Partners, we don't just provide comprehensive medical care – we build lasting relationships. When it comes to the care of our patients, for us, it's personal. Whether you’re a physician leading proactive health strategies, a nurse practitioner providing care, or a medical assistant ensuring seamless operations, your role here is pivotal.

At Gilchrist, we transcend traditional hospice care. Every individual's journey is unique, and we pride ourselves on being there, every step of the way. For over three decades, Gilchrist has stood as a pillar of compassion and dedication as Maryland's premier nonprofit provider for serious illness and end-of-life care. We are more than just a hospice; we are a life-affirming promise ensuring every moment is lived to its fullest.

Hospice of Washington County (HWC), situated in Hagerstown, MD, is the only licensed provider for hospice care within Washington County. Our team of committed professionals understands the importance of ensuring that every individual is able to LIVE their life to the fullest. The focus is on caring for the individual, not the cure. Hospice focuses on helping a person live; making the most of each minute, hour, day, week and month they may have during the final season of life. It is about allowing self-determined life closure; individuals remain the decisions makers of how they will spend their precious days, weeks, and months. Hospice focuses on quality of life, not quantity. We provide hospice care wherever the individual designates as their home. That can be in a private residence, nursing home, or assisted living facility. Hospice care is available to patients of any age, religion, race, or illness. Hospice care is covered under Medicare, Medicaid, most private insurance plans.

What We Offer:

• Competitive salary and generous paid time off
• Free parking
• Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable"
• Company subsidized onsite fitness and wellness center"if applicable"
• Pre-paid tuition to pursue professional development, additional certifications, and degree programs
• Comprehensive health, dental, and vision coverage
• 401 (a) and 403 (b) retirement savings plan