Ambulatory Practice Coordinator I, Call Center - Clinic Endocrinology

University of Maryland Medical System Corporation; Baltimore (MD); On-site; USD 42,000 - 52,000; Full time

Job summary

University of Maryland Medical System Corporation seeks an Ambulatory Practice Coordinator I to manage daily operations across ambulatory care sites, ensuring smooth patient flow and high-quality care. The role interfaces with clinicians and staff to optimize scheduling, intake, and documentation.

The position supports billing, reporting, and compliance efforts, while upholding HIPAA and privacy standards. Shift is Mon-Fri 8a-4:30p with no weekends or holidays, enabling a predictable schedule in

Qualifications

• High School Diploma or GED required.
• Experience in a healthcare setting preferred but not required.

Responsibilities

• Coordinate daily activities of ambulatory care practices to ensure smooth operations.
• Collaborate with healthcare providers, staff and patients to facilitate communication and care delivery.
• Manage scheduling, patient flow and resource allocation to optimize efficiency.
• Assist in implementing policies, procedures and quality initiatives.
• Monitor compliance with regulatory requirements and organizational standards.
• Support billing, documentation and reporting processes as needed.
• Address patient concerns and resolve operational issues promptly and professionally.
• Participate in staff training and development to promote best practices.

Skills

Healthcare coordination

Customer service

Communication

HIPAA compliance

Registration systems

Time management

Education

High School Diploma or GED

Tools

Online registration system

Job description

Job Requirements

We are seeking a dedicated and detail-oriented Ambulatory Practice Coordinator I to join our healthcare team. In this role, you will be responsible for coordinating the daily operations of ambulatory care practices to ensure efficient and high-quality patient care. You will work closely with clinical and administrative staff to support practice management, optimize workflows, and enhance patient satisfaction.

Shift: Mon- Fri 8a-4:30p, No weekends or Holidays

Responsibilities

• Coordinate and oversee the daily activities of ambulatory care practices to ensure smooth operations.
• Collaborate with healthcare providers, staff, and patients to facilitate effective communication and care delivery.
• Manage scheduling, patient flow, and resource allocation to optimize practice efficiency.
• Assist in the implementation of policies, procedures, and quality improvement initiatives.
• Monitor compliance with regulatory requirements and organizational standards.
• Support billing, documentation, and reporting processes as needed.
• Address patient concerns and resolve operational issues promptly and professionally.
• Participate in staff training and development to promote best practices.

Education and Experience

• High School Diploma or equivalent (GED) is required.
• Experience within a healthcare setting preferred by not required

Knowledge, Skills And Abilities

• Demonstrates knowledge of various insurance coverage (i.e. Medicaid, HMOs) including UMMS insurance partners.
• Effective verbal, written and interpersonal skills to effectively communicate hospital policies and procedures to medical staff, colleagues, patients and/or visitors, complete admission and/or other documentation and respond promptly to instructions given.
• Ability to complete intake information and/or other documentation and respond promptly to instructions given.
• Effective listening skills with the ability to listen and understand patient information and translate it to written documentation.
• PC Literate, with ability to enter and/or retrieve demographic, financial, and/or patient information on an online registration system.
• Ability to establish and maintain courteous and effective relationships that foster quality customer service, and demonstrate sensitivity and awareness of customer needs; when dealing with patients/visitors, co-workers and healthcare staff.
• Ability to use resourcefulness and problem-solving skills when handling telephone and in-person inquiries or when required to resolve patient scheduling issues.
• Ability to work independently and respond effectively under stress.
• Ability to prioritize and manage numerous tasks in different stages of completion.
• Ability to observe and apply relevant hospital and departmental policies and procedures. Complies with patient right to privacy in handling personal information in accordance with the Privacy Rule (under Title II of the Act) of the Health Insurance Portability and Accountability Act (HIPAA), ensuring the security and privacy of each patient’s health care information.
• Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs.
• Ability to maintain confidentiality and professionalism.