Ambulatory Pharmacy Technician Specialist

Beth Israel Lahey Health; Westwood (MA); On-site; USD 44,083 - 59,236; Full time

Job summary

Beth Israel Lahey Health seeks an Ambulatory Pharmacy Technician Specialist to collaborate with ambulatory care pharmacists and clinic teams. You will assist with patient outreach, medication access coordination, and pre- and post-visit management to support program operations.

The role involves reviewing dashboards, coordinating follow-up, and escalating medication-related concerns to pharmacists. Strong communication and MTM-support experience are valuable.

Qualifications

• High School diploma or GED required.
• 3-5 years of related work experience in pharmacy, ambulatory clinic operations, medication access, population health, managed care, or specialty pharmacy.
• Pharmacy Technician Registration or Licensure in good standing with the Massachusetts Board of Registration in Pharmacy required.
• National Pharmacy Technician Certification
• Must have or obtain PTCB Medication History certification within 18 months of hire.

Responsibilities

• Collaborate with ambulatory care pharmacists, clinic teams, providers, specialty pharmacies, payers, and stakeholders to support pharmacy-led patient care and care coordination.
• Review patient lists, registries, and dashboards to identify patients eligible for outreach or adherence support.
• Direct patient outreach by phone, MyChart, and other channels to support enrollment and scheduling.
• Assist with medication management workflows, including gathering medication histories and MTM preparation.
• Support medication access navigation by collecting insurance information and aiding with patient assistance documentation.
• Answer and triage patient or clinic inquiries related to ambulatory pharmacy services and scheduling.
• Maintain program trackers, dashboards, and KPIs to monitor outreach and goals.

Skills

3-5 years experience in pharmacy

National Pharmacy Technician Cert

Education

High School diploma or GED

Massachusetts Pharmacy Technician Licensure

Job description

• National Pharmacy Technician Certification

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Ambulatory Pharmacy Technician Specialist supports ambulatory pharmacy services by working collaboratively with ambulatory care pharmacists and clinic teams to assist with patient outreach, navigation, medication access coordination, pre and post visit management, medication history support, adherence initiatives, and program operations. This role helps identify patients who may benefit from pharmacy support, coordinates follow-up, documents care coordination activities and escalates medication-related concerns to the appropriate pharmacist or care team member.

Job Description

Essential Responsibilities

• Works collaboratively with ambulatory care pharmacists, clinic teams, providers, specialty pharmacies, medication access teams, payers, and other stakeholders to support pharmacy-led patient care and care coordination across multi-site specialty programs.


• Reviews patient lists, specialty prescribing registries, referral queues, work queues, dashboards, and reports to identify patients eligible for pharmacy outreach, adherence support, medication access assistance, population health interventions, or pharmacist follow-up.


• Performs direct patient outreach by phone, MyChart, and other approved communication channels to support program enrollment, pharmacist appointment scheduling, post-visit start confirmations, lab reminder outreach, annual medication access check-ins, and resolution of non-clinical barriers to care.


• Assists ambulatory care pharmacists with medication management support workflows, including gathering medication histories, collecting medication-related information for MTM visit preparation, identifying patient-reported adherence barriers, and escalating clinical concerns to the appropriate pharmacist.


• Supports medication access navigation by gathering prescription insurance information, identifying affordability or coverage barriers, assisting with patient assistance documentation, and proactively coordinating next steps with the appropriate team.


• Answers, triages, and routes patient or clinic inquiries related to ambulatory pharmacy services, medication access, specialty pharmacy coordination, scheduling, program participation, prior authorization status, and follow-up needs.


• Maintains program trackers, dashboards, reports, and key performance indicators to support monitoring of outreach volume and program goals.

Required Qualifications

• High School diploma or GED required.


• 3-5 years of related work experience required in pharmacy, ambulatory clinic operations, medication access, population health, managed care, or specialty pharmacy


• Pharmacy Technician Registration or Licensure in good standing with the Massachusetts Board of Registration in Pharmacy required.


• National Pharmacy Technician Certification


• Must have or obtain PTCB recognized Medication History certification within 18 months of hire.

Preferred Qualifications

• CPhT-Adv certification.


• Experience supporting medication adherence initiatives, quality metrics, or care gap closure.


• Familiarity with Epic, MyChart, referral queues, patient outreach work queues, registries, dashboards, or program tracking tools.


• Experience with prior authorization support, prescription benefit navigation, financial assistance programs, copay cards, grants, manufacturer assistance programs, or pharmacy benefit coordination.


• Motivational Interviewing training or experience with patient-centered outreach preferred.


• Knowledge of state and national prescription assistance programs preferred.

Competencies

Decision Making: Ability to make decisions guided by established procedures, workflows, policies, and program goals. Seeks guidance for complex, urgent, clinical, or out-of-scope situations.

Problem Solving: Ability to identify patient barriers, workflow issues, access concerns, and documentation gaps using available information and established procedures.

Independence of Action: Ability to organize daily work, manage assigned outreach and follow-up tasks, and complete responsibilities within general guidelines. Work progress is monitored by ambulatory care pharmacists, supervisors or managers.

Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Accurately documents patient communication, care coordination activities, and follow-up needs.

Pay Range

$32.00 - $43.07

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled