BILH Specialty Pharmacy Technician-Per Diem

Beth-Israel-Lahey-Health; Westwood (MA); On-site; USD 39,000 - 52,000; Full time

Job summary

Beth Israel Lahey Health in Massachusetts seeks a licensed Pharmacy Tech to direct patient access to our specialty pharmacy by answering and screening a high volume of calls in a dedicated call center.

You will schedule prescription refills, verify patient information, obtain referrals, document payer data, and coordinate with pharmacists and staff to ensure timely delivery of medications.

Qualifications

• High School diploma or GED required.
• Mass Registered Pharmacy Tech license required.
• 3-5 years related work experience required.
• Experience with computer systems including web-based applications and Microsoft Office.

Responsibilities

• Answers, screens and processes a high volume of calls in a professional manner.
• Uses phone scripts and guidelines for triaging calls.
• Determines appointment type, provider and urgency within scope.
• Schedules prescription refills using pharmacy software.
• Verifies and updates patient demographics and transfers to registration.
• Obtains necessary referrals for scheduled visits and documents in system.
• Records payer information including workers' compensation and auto liability.
• Informs patient of preparation for prescription delivery.
• Forwards messages to pharmacist, providers and staff.
• Triages calls for urgent information or services to appropriate staff.
• Responds to information or assistance requests within scope.
• Resolves provider email requests efficiently.
• Directs calls to appropriate parties as liaison with departments and external providers.

Skills

typing 40+ wpm

call center experience

pharmacy terminology

bilingual communication

pharmacy software knowledge

Education

Massachusetts Pharmacy Technician License

High School diploma or GED

Microsoft Office (Outlook, Word, Excel, PowerPoint/Access)

Tools

Microsoft Office

Job description

Job Summary

Directs and assist patient access to the specialty pharmacy by answering, screening and processing a high volume of incoming calls in a dedicated call center.

Job Description

Essential Responsibilities:

• Answers, screens and processes a high volume of calls in a professional manner.


• Utilizes and adheres to the phone scripts and guidelines for triaging calls.


• Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed.


• Utilizes pharmacy software applications to schedule prescription refills.


• Verifies and updates patients' demographic information and transfers to registration for update as needed.


• Obtains necessary referrals for scheduled visit and documents in system.


• Document appropriate payer information, including worker's compensation and auto liability.


• Informs patient of necessary preparation for prescription delivery.


• Records and forwards accurate messages to pharmacist, providers and staff.


• Triages calls for urgent information or services to appropriate staff.


• Responds to requests for information or assistance within scope of knowledge and authority.


• Resolves and responds to provider email requests in an efficient and professional manner.


• Acts as a liaison with medical center departments and external providers and agencies by directing calls and messages to appropriate parties.

Required Qualifications:

• High School diploma or GED required.


• License Mass Registered Pharmacy Tech required.


• 3-5 years related work experience required.


• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications:

• PTCB certification.


• Strong typing skills 40+ wpm.


• Knowledge of medical and pharmacy terminology.


• Call Center and/or telephone customer service experience.


• Specialty Pharmacy experience.


• Bilingual written and verbal communication skills.

Competencies

Decision Making

Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

Problem Solving

Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.

Independence of Action

Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.

Written Communications

Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications

Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

Knowledge

Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Team Work

Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

Customer Service

Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

Pay Range

$28.08 - $37.79 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

Equal Opportunity Employer/Veterans/Disabled