Ambulatory Patient Services Specialist II

Texas Health Institute; Houston (TX); On-site; USD 51,577,000 - 91,693,000; Full time

Job summary

Kelsey-Seybold Clinic in Houston is seeking an ASR II to assist patients with check-in/check-out, register new patients in Epic, collect payments, and answer inquiries. The role emphasizes friendly service, accuracy, and adherence to privacy standards.

You will work with a diverse healthcare team, manage front desk workflows, and support billing processes while maintaining a professional appearance and organized workspace.

Qualifications

• High School diploma or G.E.D. required.
• 1+ years of direct face to face customer service experience.
• 1+ years of cash handling or collections experience.
• 6+ months experience in a customer facing role within a medical office, healthcare setting or other service-related industry OR 1+ years KSC ASR I with 6 months ASR II cross-training experience and Epic Front Desk Training OR 1+ years KSC CBO, Managed Care or Contact Center experience.
• Experience with computers and Windows based software including Word and Excel.
• Basic Math ability.
• Knowledge of customer service principles and practices.
• Able to maintain strict confidentiality of all personal/health sensitive information.
• Ability to effectively handle challenging situations and to balance multiple priorities.
• Professional demeanor, appearance and grooming.
• Fluent in English, verbal and written.

Responsibilities

• Customer Service: collaborate with patients to achieve high satisfaction and customer service standards.
• Front Desk Operations: assist patients, collect information, update demographics and insurance in Epic, verify accounts and schedule appointments.
• PBX Operations: answer and direct calls, reference physician lists and department extensions.
• Cash Control: perform daily cash drawer balancing and end-of-day procedures.
• Perform other duties as assigned by site manager.

Skills

Customer service

Cash handling

Confidentiality

Multitasking

Professional demeanor

Education

High School diploma or G.E.D.

Tools

Epic Front Desk

Word

Excel

Windows

Job description

Kelsey-Seybold Clinic in Houston is seeking an ASR II to assist patients with check-in/check-out, register new patients in Epic, collect payments, and answer inquiries. The role emphasizes friendly service, accuracy, and adherence to privacy standards.

You will work with a diverse healthcare team, manage front desk workflows, and support billing processes while maintaining a professional appearance and organized workspace.