Ambulatory Patient Service Specialist

Hugh Chatham Health; Green Bay (WI); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement plans

Job summary

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems with 350+ locations across IL and WI. This position supports ambulatory care teams as a Patient Service Representative, connecting patients with providers and ensuring a compassionate, seamless experience.

You will handle patient inquiries, scheduling, billing, and medical records tasks within a busy front-end setting, contributing to high-quality patient care.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of related customer service experience preferred.
• Experience handling difficult callers/patients.

Responsibilities

• Patient Services: provide high-quality service to patients arriving for appointments or requesting information.
• Billing Services: ensure accurate billing information entry and follow-up.
• Medical Record Services: maintain accurate and timely medical records.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems with 350+ locations across IL and WI. This position supports ambulatory care teams as a Patient Service Representative, connecting patients with providers and ensuring a compassionate, seamless experience.

You will handle patient inquiries, scheduling, billing, and medical records tasks within a busy front-end setting, contributing to high-quality patient care.