Ambulatory Patient Access Specialist — Patient Concierge

Nationwide Children's Hospital Inc; Columbus, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Nationwide Children's Hospital Inc. is seeking an Ambulatory Patient Access Representative for Downtown Columbus. The role involves greeting and registering patients, answering calls, scheduling appointments, and handling patient information with accuracy.

CPR certification may be required, with an associate’s degree preferred and at least a year of health care experience suggested. The position emphasizes strong administrative skills, effective communication, and the ability to navigate

Qualifications

• High School Diploma or equivalent required.
• Associate’s Degree preferred.
• CPR certification may be required based on position.
• One year of health care experience preferred.

Responsibilities

• Greet and register patients in the registration areas.
• Answer telephone calls and schedule appointments.
• Obtain accurate demographic, insurance, and physician information.
• Screen customer data for insurance eligibility and pre-certification requirements.
• Inform patients about financial assistance options when applicable.
• Maintain communication with Patient Access and clinical staff to ensure smooth operations.

Skills

Computer skills

Administrative skills

Education

High School Diploma or equivalent

Associate’s Degree (preferred)

Job description

Nationwide Children's Hospital Inc. is seeking an Ambulatory Patient Access Representative for Downtown Columbus. The role involves greeting and registering patients, answering calls, scheduling appointments, and handling patient information with accuracy.

CPR certification may be required, with an associate’s degree preferred and at least a year of health care experience suggested. The position emphasizes strong administrative skills, effective communication, and the ability to navigate