AMBULATORY OPERATIONS MANAGER

Johns Hopkins Hospital; Baltimore (MD); Hybrid; Full time

Job summary

A leading healthcare institution in Baltimore is seeking an Ambulatory Operations Manager to oversee outpatient clinical operations in the Department of Oncology. The role involves enhancing processes, managing budgets, and ensuring regulatory compliance while fostering a positive work environment. The ideal candidate will have strong leadership skills and experience in healthcare management, with a focus on patient satisfaction and operational excellence.

Qualifications

• At least three years of relevant experience required.
• Bachelor’s degree preferred or equivalent experience.

Responsibilities

• Manage daily outpatient operations at multiple sites.
• Develop and implement clinical practice policies.
• Supervise staffing and evaluate performance.

Skills

Interpersonal Skills

Customer Service

Leadership

Analytical Skills

Financial Management

Education

Bachelor’s degree

Tools

Epic

Tableau

Job description

Requisition Details

Requisition #: 652908

Location: Johns Hopkins Hospital, Baltimore, MD 21287

Category: Manager/Supervisor

Schedule: Day Shift

Employment Type: Full Time

Position Overview

Reporting to the Associate Administrator of the Solid Tumor Division in the Department of Oncology, the Ambulatory Operations Manager oversees outpatient clinical operations for the Department of Oncology and the Sidney Kimmel Cancer Service Line. Responsibilities include developing new programs, enhancing existing processes, and monitoring performance through balanced scorecards. The role involves daily oversight of outpatient clinics, managing budgets, staffing, and fostering a positive work environment. The manager collaborates with clinical staff, ensures regulatory compliance, and works on community engagement.

Key Responsibilities

• Manage daily outpatient operations at Johns Hopkins East Baltimore campus and other sites
• Develop and implement clinical practice policies and workflows
• Supervise staffing, recruitment, training, and staff evaluations
• Monitor patient satisfaction and address complaints
• Ensure compliance with regulatory standards and internal policies
• Provide regular reports on clinic performance metrics
• Participate in hospital committees and meetings
• Coordinate with HR for staffing and personnel issues
• Develop and update clinic policies and procedures
• Support financial management and revenue enhancement activities

Skills and Qualifications

• Excellent interpersonal and relationship-building skills
• Strong customer service orientation
• Leadership and initiative
• Analytical skills for evaluating practice metrics
• Ability to manage multiple tasks effectively
• Financial management skills

Minimum Education and Experience

• Bachelor’s degree preferred or equivalent experience
• At least three years of relevant experience required

Preferred Qualifications

• Bachelor’s in Business Administration or Healthcare Management
• Five years of related experience
• Experience with Epic and Tableau

Physical and Supervisory Requirements

• Ability to stand, walk, sit, and lift 15 pounds
• Supervises clinical and administrative staff including supervisors and coordinators

Compensation and Additional Information

Salary Range: $31.96 to $55.95/hour, commensurate with experience.

Work Location: Baltimore, MD. Hybrid schedule (3-4 days onsite, 1-2 days remote).

Johns Hopkins Medicine values diversity and is an Equal Opportunity/Affirmative Action employer.