Ambulatory Operations Leader — Patient Care Excellence

Kaiser Permanente; Silverdale (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

Kaiser Permanente in Silverdale, WA, seeks a Medical Office Services Manager I to oversee the Silverdale KPWA Medical Center building location and primary care team. You will manage 20–25 direct reports, optimize patient access, quality, and financial performance, and ensure regulatory compliance to deliver high‑quality, coordinated care.

In this role you will lead safety and emergency preparedness efforts, drive process improvements, and partner with nursing practice and leadership to maintain

Qualifications

• Minimum two years of leadership experience.
• Minimum two years of customer or member/patient service experience.
• Bachelor's degree in business, nursing, health care, or related field plus three years of experience in business operations/clinical health care, or six years of related experience.

Responsibilities

• Provide developmental opportunities and coaching; foster collaboration and change management.
• Translate business plans into tactical action items and ensure policy adherence.
• Manage ambulatory operations to support patient care and financial commitments with timely reporting.
• Ensure standardized care delivery and partnerships with physicians and SMEs; monitor daily operations and resources.
• Lead emergency preparedness programs and ensure staff training and readiness.
• Drive improvements to patient-centered operations and technology processes and measure outcomes against strategic initiatives.

Skills

Leadership

Customer service

Education

Bachelor's degree in business/healthcare

Job description

Kaiser Permanente in Silverdale, WA, seeks a Medical Office Services Manager I to oversee the Silverdale KPWA Medical Center building location and primary care team. You will manage 20–25 direct reports, optimize patient access, quality, and financial performance, and ensure regulatory compliance to deliver high‑quality, coordinated care.

In this role you will lead safety and emergency preparedness efforts, drive process improvements, and partner with nursing practice and leadership to maintain