Ambulatory Operations Lead — Patient Care & Strategy

Kaiser Permanente; Oakland (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Kaiser Permanente in Oakland is seeking an experienced Operations Leader to manage ambulatory services and optimize patient care aligned with organizational goals. You will lead cross-functional teams, align resources, and drive performance through data, audits, and regulatory readiness.

Responsibilities include overseeing budget and payroll, developing plans and policies for data collection and analysis, and partnering with physicians and service-area leaders to standardize care delivery and

Qualifications

• Minimum four years in a leadership role, with or without direct reports.
• Minimum three years of customer or member/patient service experience.
• Bachelor's degree in business, nursing, health care, or related field (or 8+ years in related operations).

Responsibilities

• Oversees development and coaching to drive performance across teams.
• Translates business plans into tactical action items and ensures policy adherence.
• Leads ambulatory operations, budget and payroll planning, and process improvements.
• Partners with physicians and leaders to align care delivery with strategic goals.

Skills

Leadership

Budget management

Strategic planning

Cross-functional collaboration

Healthcare operations

Compliance

Education

Bachelor's degree in business, nursing, health care, or directly related field

Job description

Kaiser Permanente in Oakland is seeking an experienced Operations Leader to manage ambulatory services and optimize patient care aligned with organizational goals. You will lead cross-functional teams, align resources, and drive performance through data, audits, and regulatory readiness.

Responsibilities include overseeing budget and payroll, developing plans and policies for data collection and analysis, and partnering with physicians and service-area leaders to standardize care delivery and