Ambulatory Nursing Leader - Operations & Care

Kaiser Permanente; Santa Clara (CA); On-site; USD 228,000 - 264,000; Full time

Job summary

Kaiser Permanente, Santa Clara Medical Offices, is seeking a Manager with Direct Reports to oversee ambulatory operations and ensure high-quality patient care across the Gastroenterology-Endoscopy unit.

The role requires partnering with physicians and care teams, managing resources and budgets, and driving performance improvements while ensuring compliance with regulatory standards and organizational policies.

Qualifications

• Minimum two (2) years of experience in a leadership role with or without direct reports.
• Minimum two (2) years of customer or member/patient service experience.
• Bachelor's degree in a business, nursing, health care, or directly related field AND minimum three (3) years of experience in business operations, clinical health care, or a directly related field OR Minimum six (6) years of experience in business operations, clinical health care, or a directly related field.
• Registered Nurse License (California) required at hire
• Basic Life Support required at hire

Responsibilities

• Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement.
• Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed.
• Manages ambulatory operations to support patient care by: driving implementation of action items and supporting compliance with timelines and financial commitments; using and providing feedback on standard reports and identifying needed ad hoc reporting to meet specific client needs related to workflow and performance targets; providing feedback as needed on data collection, reviewing data, and translating reports into short-term operational initiatives; managing human resources activities related to recruitment, creating and ensuring the use of standardized procedures and processes for employee management; designing survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and developing procedures for preparing audit documentation, information, and reports;and assisting in the development and management of their departments budget, expenditures, and payroll with input from a higher-level leader.
• Ensures standardized care delivery by: developing strategic partnerships with physicians and subject matter experts and managing complex work streams and implementing strategic initiatives with significant program impact; using data and analysis to ensure strategic alignment while developing and implementing plans; proactively monitoring and managing daily operational activities involving patient care management; managing resources in clinical areas to ensure appropriate assignment and utilization; managing multidisciplinary ambulatory team(s); implementing emergency preparedness programs and ensuring the teams emergency preparedness and recovery plans are current and that staff are trained and know what is expected during and after an emergency; and leading project teams, initiatives and monitoring implementation and delivery on objectives.
• Manages improvements to patient-centered operations and technology processes by: defining issues and overseeing the development of goals and priorities for strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency; applying a structured approach for identifying root causes and implementing solutions to improve the performance of operations system processes; and ensuring performance metrics used to monitor the success of strategic improvement projects are tied to strategic department initiatives.

Skills

Leadership

Communication

Problem Solving

Team Collaboration

Education

Bachelor's degree in business, nursing, health care

BSN preferred

Job description

Kaiser Permanente, Santa Clara Medical Offices, is seeking a Manager with Direct Reports to oversee ambulatory operations and ensure high-quality patient care across the Gastroenterology-Endoscopy unit.

The role requires partnering with physicians and care teams, managing resources and budgets, and driving performance improvements while ensuring compliance with regulatory standards and organizational policies.