Ambulatory Operations Director, Patient-Centered Excellence

UC Health; Cincinnati (OH); On-site; USD 121,000 - 153,000; Full time

Job summary

UC Health in Cincinnati, OH seeks a Director of Clinical Operations to provide strategic and operational leadership for the Ambulatory Physician Network, including the Float Pool and related programs. The role partners with UC Health, UC Physicians Company, and the UC College of Medicine to support safe, high-quality, patient-centered operations.

The Director oversees managers, supervisors, and professional staff across assigned programs and is accountable for operational performance, quality,

Qualifications

• Advanced experience in clinical operations, practice management, performance improvement, and regulatory compliance.
• Strong communication, collaboration, influence, change-management, analytical, and problem-solving skills.
• Experience with patient-centered care, operational efficiency, quality outcomes, value analysis, capital planning, and team development.

Responsibilities

• Lead clinical operations for the Ambulatory Float Pool and assigned Physician Network services, including patient care, quality and safety, patient experience, workforce resources, productivity, financial performance, and strategic growth.
• Direct patient-care workflows and administrative support services while aligning staffing, space, supplies, and equipment with operational needs.
• Participate in the Ambulatory Physician Network leadership on-call rotation and support escalation of facilities, patient-safety, and support-service concerns.
• Partner with clinical, physician, academic, and administrative leaders in a highly matrixed environment to advance service-line and organizational goals.
• Support regulatory and accreditation readiness, performance improvement, and integrated delivery of care.
• Build consensus across teams, strengthen communication, and lead change and continuous-improvement initiatives.
• Develop and manage operational budgets, business plans, and resource strategies in partnership with Physician Network and departmental leadership.
• Evaluate the operational and financial impact of equipment, technology, procedures, and program investments.
• Lead, coach, and develop managers, supervisors, and professional staff while promoting accountability, engagement, and operational excellence.
• Align matrixed support services, including Revenue Cycle, Finance, Human Resources, and Information Technology, with clinical operational priorities.

Skills

Clinical operations

Practice management

Performance improvement

Regulatory compliance

Education

Master's degree in Business, Finance, or allied health

Clinical or medical degree preferred

Job description

UC Health in Cincinnati, OH seeks a Director of Clinical Operations to provide strategic and operational leadership for the Ambulatory Physician Network, including the Float Pool and related programs. The role partners with UC Health, UC Physicians Company, and the UC College of Medicine to support safe, high-quality, patient-centered operations.

The Director oversees managers, supervisors, and professional staff across assigned programs and is accountable for operational performance, quality,