Clinical Calls Representative, Ambulatory Scheduling, Full Time, First Shift

UC Health; Ohio; Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

UC Health is hiring Clinical Calls Representatives to support Ambulatory Scheduling under the direction of the Clinical Operations Manager. Representatives handle incoming clinical calls from patients, caregivers, doctors’ offices, pharmacies and more, addressing symptomatic concerns, medical questions, refills and paperwork requests.

The role aims to resolve callers' concerns or gather necessary information to relay to clinic staff, while adhering to processes, policies and laws, and operating

Formación

• High School Diploma or GED - Required / Associates Degree - Preferred Degree
• Medical Assistant Certification preferred.

Responsabilidades

• Supports the patient care environment by communicating clearly, courteously and effectively, verbal and through written and computer documentation, while maintaining confidentiality of information.
• Collects and interprets complex patient data within their applicable scope of practice.
• Contact IS&T Help Desk when computer workstations on other devices require repair or malfunction.
• Utilizes UC Health clinical and administrative computer programs to access and provide needed patient and physician information and for communications with medical practices.
• Achieves both departmental QA, customer service and Productivity standards.
• Working effectively with the team/work group to accomplish daily team/unit tasks; working proactively to achieve the team/unit goals and facilitate group cohesiveness.
• Maintains a cooperative relationship with the clinical team by communicating information, responding to requests, building rapport, participating in team problem solving.

Conocimientos

Customer service

Communication skills

Written communication

Verbal communication

Team collaboration

Documentation

Educación

High School Diploma or GED

Associates Degree

Medical Assistant Certification

Descripción del empleo

UC Health is hiring Clinical Calls Representatives for Ambulatory Scheduling Under the direction of the Clinical Operations Manager, the Clinical Call Representative is responsible for handling incoming clinical calls for multiple departments. Calls are received from patients, caregivers, doctors offices, pharmacies, supply companies, home health agencies, insurance companies, etc. The topics of calls includes: symptomatic patients, general medical questions, medication refills, medication questions, and requests for paperwork, orders, and results.

The Clinical Call Representative plays an integral role in managing patients care in the ambulatory setting. The goal of this position is to resolve the caller's concerns, if possible, otherwise to gather all pertinent information and relay to the clinic staff in the appropriate manner. This position is expected to adhere to departmental processes and procedures as well as system and department compliance policies and all applicable laws and regulations. The Clinical Call Representative is expected to work within their scope of practice.

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: Many UC Health locations have received national recognition for outstanding quality and patient satisfaction.

Clinical Calls Administration

Supports the patient care environment by communicating clearly, courteously and effectively, verbal and through written and computer documentation, while maintaining confidentiality of information.

Collects and interprets complex patient data within their applicable scope of practice.

Contact IS&T Help Desk when computer workstations on other devices require repair or malfunction.

Utilizes UC Health clinical and administrative computer programs to access and provide needed patient and physician information and for communications with medical practices.

Customer Service

Achieves both departmental QA, customer service and Productivity standards.

Call Team Support

Working effectively with the team/work group to accomplish daily team/unit tasks: working proactively to achieve the team/unit goals and facilitate group cohesiveness.

Maintains a cooperative relationship with the clinical team by communicating information, responding to requests, building rapport, participating in team problem solving.

Education:

High School Diploma or GED - Required / Associates Degree - Preferred Degree

Medical Assistant Certification preferred.

Be Supported. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.