Ambulatory Operations Analyst (Hybrid NC)

Duke PA; Durham, Northern (NC, KY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Duke Health is seeking an Ambulatory Operations IT Analyst (Hybrid NC) to support analytics across ambulatory services including primary and urgent care clinics. You will interact with COOs, VPs, and department chairs to inform decision-making with data-driven insights and performance reporting.

The role emphasizes data acquisition, development, and storytelling, with a focus on improving clinical and operational outcomes through analytics and BI dashboards.

Qualifications

• 3+ years of experience in data analysis.
• Healthcare experience preferred.
• Proficiency in SQL and BI tools.
• Strong communication and presentation skills.

Responsibilities

• Operational Analytics Support and Performance Reporting.
• Collaborate with senior leadership to address operational challenges via data-driven insights.
• Translate data findings into actionable recommendations and narratives; create dashboards using Tableau or Power BI.

Skills

SQL queries

Tableau/Power BI

Analytical skills

Communication skills

Education

Bachelor's degree or equivalent

Health-related discipline preferred

Tools

JMP

Tableau

Power BI

Job description

Ambulatory Operations Analyst (Hybrid NC)

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Work Arrangement:

Requisition Number: 272589

Regular or Temporary: Regular

Location:

Durham, NC, US, 27710

Date: Oct 2, 2026

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring with Duke Health Integrated Practice, which comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

Job Location

DHIP Administrative Offices RTP - 4825 Creekstone Dr

Job Summary

The Ambulatory Operations IT Analyst, will support operational and performance analytics services for Duke Health Ambulatory Services, inclusive of Duke Primary Care and Urgent Care, Duke University Hospital Based Clinics, Duke Health Integrated Practice, and associated School of Medicine clinical departments. The Ambulatory Operations Analyst, Sr. is highly skilled and experienced data engineer responsible for data acquisition and development, data analysis and storytelling, planning and organization, communication and problem solving, and stakeholder engagement and support. The role involves regular interaction with operational and departmental leadership, including COOs, VPs, and Clinical Department Chairs to support statistical analysis, data analytics, and business intelligence to inform decision making, strategic planning, and continuous improvement across the organization. The Ambulatory Operations Analyst, Sr. will play an active role in enhancing clinical and operational outcomes through data-driven insights.

Job Duties and Responsibilities

Operational Analytics Support and Performance Reporting

• Support senior operational leadership with focused analyses to manage the performance of key strategic priorities and business processes.
• Collaborate with senior operational leadership to understand and address critical operational challengesvia data driven insights.
• Translate complex data insights into actionable strategies and improvement plans.

Data Analysis and Story-Telling ·

• Serve as primary subject matter expert for one to two domains (process, customer, subject area, analytic methods).
• Utilizes established methodologies and tools proficiently, with room for growth in advanced techniques.
• Conduct comprehensive data analysis to uncover trends, patterns, and insights.
• Translate data findings into actionable recommendations and narratives.
• Create compelling visualizations and dashboards using tools like Tableau or Power B.

Data Acquisition and Development

• Identify, procure, and validate diverse data sources relevant to ambulatory operations and performance, ensuring data accuracy and integrity.
• Develop design documents for data mapping and data transformation processes.
• Perform gap assessment to identify gaps between business requirements and data availability.

Job Eligibility Requirements

Bachelor’s degree in a related field, or 4 years of equivalent technical experience required if no degree. Degree in Information Sciences, Computer Science, Engineering, Public Health, Statistics/Biostatistics, or a health-related discipline preferred.

• 3+ years of experience in data analysis and related fields. Recent and prior healthcare experience or analytical experience as post-doctoral or research associate acceptable or preferred.
• Proficiency in moderate to complex SQL queries · Proficiency using statistical and business analysis software (e.g. JMP, Tableau, Power BI) · Strong analytical and problem-solving skills
• Self‑motivated and proactive in taking action to achieve goals · Excellent communication and presentation skills.

Job Hours

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.