Ambulatory Operations Analyst (Hybrid NC)

Duke Clinical Research Institute; Durham (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Duke Health is seeking an Ambulatory Operations IT Analyst, Sr. to support analytics and business intelligence for ambulatory services including primary care and urgent care clinics.

This role partners with COOs, VPs, and department chairs to deliver data-driven insights that inform decision making and continuous improvement. The Senior Analyst will engineer data acquisitions, develop dashboards, and translate complex findings into actionable recommendations across Duke Health Integrated

Qualifications

• Bachelor's degree or 4 years of equivalent technical experience.
• 3+ years of experience in data analysis and related fields in healthcare preferred.
• Proficiency in moderate to complex SQL queries and BI tools.
• Strong analytical and problem-solving skills; excellent communication and presentation skills.

Responsibilities

• Support senior leadership with analyses to manage performance of strategic priorities.
• Collaborate with leadership to address operational challenges via data insights.
• Translate data insights into actionable strategies and improvement plans.
• Serve as SME for one to two domains and develop data storytelling.
• Create visualizations and dashboards using Tableau or Power BI.
• Identify, procure, and validate diverse data sources for ambulatory operations.
• Develop design documents for data mapping and transformation processes.
• Perform gap assessment between business requirements and data availability.

Skills

SQL

Data analysis

Analytics storytelling

Communication skills

Presentation skills

Education

Bachelor's degree or 4 years of equivalent technical experience

Health/CS-related degree preferred

Tools

Tableau

Power BI

JMP

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

https://careers.dukehealth.org/us/en/dhip

Pursue your passion for caring with Duke Health Integrated Practice, which comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

JOB LOCATION

DHIP Administrative Offices RTP - 4825 Creekstone Dr

JOB SUMMARY

The Ambulatory Operations IT Analyst, will support operational and performance analytics services for Duke Health Ambulatory Services, inclusive of Duke Primary Care and Urgent Care, Duke University Hospital Based Clinics, Duke Health Integrated Practice, and associated School of Medicine clinical departments. The Ambulatory Operations Analyst, Sr. is highly skilled and experienced data engineer responsible for data acquisition and development, data analysis and storytelling, planning and organization, communication and problem solving, and stakeholder engagement and support. The role involves regular interaction with operational and departmental leadership, including COOs, VPs, and Clinical Department Chairs to support statistical analysis, data analytics, and business intelligence to inform decision making, strategic planning, and continuous improvement across the organization. The Ambulatory Operations Analyst, Sr. will play an active role in enhancing clinical and operational outcomes through data-driven insights.

JOB DUTIES AND RESPONSIBILITIES

Operational Analytics Support and Performance Reporting

• Support senior operational leadership with focused analyses to manage the performance of key strategic priorities and business processes.
• Collaborate with senior operational leadership to understand and address critical operational challenges via data driven insights.
• Translate complex data insights into actionable strategies and improvement plans.

Data Analysis and Story Telling

• Serve as primary subject matter expert for one to two domains (process, customer, subject area, analytic methods).
• Utilizes established methodologies and tools proficiently, with room for growth in advanced techniques.
• Conduct comprehensive data analysis to uncover trends, patterns, and insights.
• Translate data findings into actionable recommendations and narratives.
• Create compelling visualizations and dashboards using tools like Tableau or Power B.

Data Acquisition and Development

• Identify, procure, and validate diverse data sources relevant to ambulatory operations and performance, ensuring data accuracy and integrity.
• Develop design documents for data mapping and data transformation processes.
• Perform gap assessment to identify gaps between business requirements and data availability.

JOB ELIGIBILITY REQUIREMENTS

• Bachelor's degree in a related field, or 4 years of equivalent technical experience required if no degree. Degree in Information Sciences, Computer Science, Engineering, Public Health, Statistics/Biostatistics, or a health-related discipline preferred.
• 3+ years of experience in data analysis and related fields. Recent and prior healthcare experience or analytical experience as post-doctoral or research associate acceptable or preferred.
• Proficiency in moderate to complex SQL queries * Proficiency using statistical and business analysis software (e.g. JMP, Tableau, Power BI) * Strong analytical and problem-solving skills
• Self-motivated and proactive in taking action to achieve goals * Excellent communication and presentation skills.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.