Ambulatory Office Supervisor(Non-RN)-Southpointe

Wheeling Hospital; Canonsburg (Washington County); On-site; USD 60,000 - 80,000; Full time

Job summary

WH Wheeling Hospital Inc. in Canonsburg, PA is seeking a dedicated ambulatory office supervisor to oversee daily patient care activities and staff performance. This role ensures smooth operations, courteous service to patients and visitors, and adherence to internal policies.

The successful candidate will have at least three years of healthcare experience, a high school diploma, and BLS certification within 30 days of hire, plus proven leadership abilities to coach and develop staff.

Qualifications

• Three years of health care experience.
• Leadership and supervisory experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Supervises and coordinates patient care activities in ambulatory office.
• Oversees staff to ensure prompt, courteous service to patients, visitors, physicians and co-workers.
• Monitors daily operations and enforces adherence to policies and procedures.
• Provides coaching and counseling to staff based on performance management principles.
• Identifies ongoing continuing education needs of employees.
• Keeps staff informed of processes, policies and changes through continuous communication.
• Gathers statistics, completes reports and performs other duties as scheduled or requested.
• Communicates status of daily operations to Manager or Director and escalates issues in a timely manner.
• Handles patient/family or staff complaints and recommends appropriate resolutions.
• Coordinates resolution of problems with other departments as monitored by Manager/Director.
• Organizes daily tasks to achieve productivity, accountability and efficiency.
• Maintains knowledge of operating areas and steps into staffing as needed.
• Ensures patient satisfaction is met and reported to Manager/Director.

Skills

Staff supervision

Leadership

Communication

Education

High School Diploma

BLS Certification

Job description

Supervises and coordinates activities and employees of applicable ambulatory office.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• High school diploma or equivalent.
• Obtain certification in Basic Life Support within 30 days of hire date.

EXPERIENCE:

• Three (3) years of health care experience.

EXPERIENCE:

PREFERRED QUALIFICATIONS:

• Two (2) years in a healthcare management/supervisory position.

CORE DUTIES AND RESPONSIBILITIES:

• Supervises and coordinates activities related to patient care activities within the ambulatory office.
• Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians and co-workers.
• Monitors daily operations to help ensure adherence to documented administrative and departmental policies and procedures.
• Provides coaching and counseling to staff based upon performance management principals.
• Identifies on-going continuing education needs of employees.
• Keeps staff informed of processes, policies and other changes thorough continuous communication.
• Gathers statistics, completes reports and performs other duties as scheduled or requested.
• Communicates status of daily operations to Manager or Director as well as communicate problems hindering workflow to Manager or Director in a timely manner.
• Handles patient/family or staff complaints, investigates complaint and makes recommendations on appropriate resolution.
• Efficiently and assertively coordinates resolution of problems with other departments as monitored by Manager or Director.
• Organizes and executes daily tasks in appropriate priority to achieve optimal productivity, accountability and efficiency.
• Maintains functional knowledge of operational areas and is able to step into staffing as needed.
• Ensures that patient satisfaction is being met and reported to Manager or Director any issues.
• Assists with annual budget process.
• Selects, hires, manages and evaluates the effectiveness of employees on a continuous basis.

PHYSICAL REQUIREMENTS:

• Ability to assist patients and move equipment and supplies.
• Lifting up to 60 pounds, pushing carts, positioning patients, less than 50% of work time.
• May require bending and stretching movements.

WORKING ENVIRONMENT:

• Clinical environment.
• Regular and constant exposure to communicable disease and bloodborne pathogens.

SKILLS AND ABILITIES:

• Demonstrated ability to effectively communicate verbally and in writing.
• Must possess strong leadership and interpersonal skills.

Scheduled Weekly Hours:

40

Shift:

United States of America (Exempt)

Company:

WH Wheeling Hospital Inc.

Cost Center:

8364 WH Internal Medicine Washington

Address:

555 Southpointe Boulevard
Canonsburg
Pennsylvania

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.