Ambulatory Office Supervisor (RN) - Neuro

WVU Medicine; Morgantown (WV); On-site; USD 90,000 - 120,000; Full time

Job summary

WVUH West Virginia University Hospitals in Morgantown seeks an experienced Nurse Manager to oversee ambulatory office operations and staff supervision. The role ensures high-quality patient care, compliance with policies, and efficient workflow.

Responsibilities include coaching staff, coordinating daily activities, budgeting support, and communicating with leadership. Requires RN license, BLS, 3+ years clinical experience, and 2 years supervisory experience. This is a full-time, exempt position.

Qualifications

• Active RN license in state where services provided or multi-state license via eNLC.
• BLS certification to be obtained within 30 days of hire.

Responsibilities

• Supervises and coordinates activities related to patient care in ambulatory office.
• Provides daily supervision to staff to ensure prompt and courteous service to patients and visitors.
• Monitors daily operations to ensure adherence to policies and procedures.
• Coaches and counsels staff based on performance management principles.
• Identifies ongoing continuing education needs of employees.
• Maintains effective communication of processes and policy changes to staff.
• Gathers statistics, completes reports and performs other duties as scheduled.
• Addresses patient/family or staff complaints and recommends resolutions.
• Coordinates resolution of problems with other departments as needed.
• Organizes daily tasks to achieve productivity and efficiency.
• Maintains staffing knowledge and backfills as needed.
• Ensures patient satisfaction is met and reported to leadership.
• Assists with annual budget process.

Skills

Nursing supervision

Staff coaching

Patient care

Operations

Education

RN license

BLS certification

BSN (preferred)

Tools

EMR systems

Job description

Welcome! We’re excited you’re considering an opportunity with us! Below, you’ll find other important information about this position.

Supervises and coordinates activities and employees of applicable ambulatory office.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Current Registered Nurse license issued by the state in which services will be provided or current multi-state Registered Nurse license through the enhanced Nurse Licensure Compact (eNLC).

2. Obtain certification in Basic Life Support within 30 days of hire date.

EXPERIENCE:

1. Three (3) years of health care experience.

PREFERRED QUALIFICATIONS** ::

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Bachelors of Science in Nursing Degree (BSN) upon hire.

EXPERIENCE

1. Two (2) years in a healthcare management/supervisory position.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Supervises and coordinates activities related to patient care activities within the ambulatory office.

2. Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians and co-workers.

3. Monitors daily operations to help ensure adherence to documented administrative and departmental policies and procedures.

4. Provides coaching and counseling to staff based upon performance management principals.

5. Identifies on-going continuing education needs of employees.

6. Keeps staff informed of processes, policies and other changes thorough continuous communication.

7. Gathers statistics, completes reports and performs other duties as scheduled or requested.

8. Communicates status of daily operations to Manager or Director as well as communicate problems hindering workflow to Manager or Director in a timely manner.

9. Handles patient/family or staff complaints, investigates complaint and makes recommendations on appropriate resolution.

10. Efficiently and assertively coordinates resolution of problems with other departments as monitored by Manager or Director.

11. Organizes and executes daily tasks in appropriate priority to achieve optimal productivity, accountability and efficiency.

12. Maintains functional knowledge of operational areas and is able to step into staffing as needed.

13. Ensures that patient satisfaction is being met and reported to Manager or Director any issues.

14. Assists with annual budget process.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to assist patients and move equipment and supplies.

2. Lifting up to 60 pounds, pushing carts, positioning patients, less than 50% of work time.

3. May require bending and stretching movements.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Clinical environment.

2. Regular and constant exposure to communicable disease and bloodborne pathogens.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Exempt)

Company:

WVUH West Virginia University Hospitals

Cost Center:

8080 WVUH Neuro Neurology

Address:

1 Medical Center Drive

Morgantown

West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively “WVUHS”) is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.