Ambulatory Office Assistant I

Bassett Healthcare Network; Village of West Winfield (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking an Ambulatory Office Assistant I to enhance patient interactions within their network. This role involves delivering exceptional customer service, handling administrative duties, and providing direct patient care. Ideal candidates will possess a High School Diploma or GED, relevant experience, and effective communication skills. Join a team dedicated to improving community health and making a difference!

Benefits

Paid time off

Insurance options

Retirement plans

Qualifications

• At least one year of relevant work experience required; higher education may substitute.
• Medical Office Assistant or Medical Assistant preferred; BLS certification within 6 months of hire.

Responsibilities

• Serve as the first point of contact for patients, ensuring excellent customer service.
• Provide administrative and clinical support, including appointment scheduling and patient registration.
• Perform clinical tasks such as EKGs and point-of-care testing.

Skills

Computer proficiency

Customer service

Time management

Multitasking

Communication skills

Education

High School Diploma or GED preferred

Job description

The best thing about this role

Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.

What you'll do

The Ambulatory Office Assistant I serves as the first point of contact for patients within the Bassett Healthcare Network. This role is vital in the patient-centered care team, demonstrating excellence in all patient and customer interactions, including face-to-face and phone communications. Responsibilities include providing administrative and clinical support, ensuring a high-quality patient experience through excellent customer service, attention to detail, and interpersonal skills. The role involves communicating effectively with nurses and providers, scheduling patients efficiently, collecting demographic and financial information, and possibly handling revenue through payments and insurance processing. The position may also include direct patient care duties.

• Greet patients courteously and warmly, ensuring a welcoming environment.
• Provide new patients with Welcome to Bassett Network information.
• Escalate emergent situations or patient concerns to supervisors or nurses.
• Answer phones promptly with a professional greeting.
• Take and follow up on accurate messages and prescription requests.
• Encourage patients to sign up for MyBassett.
• Inform patients proactively about delays or schedule changes.
• Keep patient communication preferences updated.
• Complete outpatient registration accurately, verifying demographic and insurance data.
• Confirm and document primary care provider information.
• Ensure data accuracy for regulatory compliance through audits.
• Support collection of signatures for Medicare compliance.
• Correct and update patient information promptly.
• Assist with appointment scheduling, including rescheduling and confirming appointments.
• Process referrals and authorizations efficiently, ensuring complete and accurate documentation.
• Manage appointment and referral queues effectively.
• Ensure all necessary reports and external records are prepared for providers.
• Communicate with patients regarding their appointments and necessary preparations.
• Perform clinical tasks such as point-of-care testing, EKGs, and rooming patients.
• Maintain clinical supplies and equipment, ensuring safety and readiness.
• Handle payments and maintain cash drawer responsibly.
• Process and scan patient documents according to procedures.
• Maintain inventory and filing systems efficiently.
• Support clinic operations, including opening and closing procedures.
• Attend training and maintain job-specific knowledge and competencies.

What we need from you

• Education: High School Diploma or GED preferred.
• Experience: At least one year of relevant work experience required; higher education may substitute.
• License/Certification: Medical Office Assistant or Medical Assistant preferred; BLS certification within 6 months of hire.
• Skills: Computer proficiency, customer service, time management, multitasking, communication skills.
• Physical Requirements: Ability to exert up to 50 lbs occasionally, with various physical activities as described.
• Hazards and Working Conditions: Awareness of potential exposure to bodily fluids, chemicals, and environmental factors.
• Travel: Occasional travel may be required.

Total Rewards

Benefits include paid time off, insurance options, retirement plans, and more, with specifics varying by location and position.

Pay Range

Salary ranges from USD $16.98 to $25.47 per hour, based on experience and qualifications.

We love the difference people bring

We are an equal opportunity employer, committed to diversity and inclusion in the workplace.