Ambulatory Nurse Triage

Orlando Health; Orlando (FL); Remote; USD 65,000 - 85,000; Full time

Job summary

Orlando Health seeks an Ambulatory Triage Nurse (RN) to provide remote patient consultation through telephone triage. This full-time position requires strong communication skills and 3 years of RN experience. The role involves assessing patient concerns, coordinating care, and supporting healthcare providers, with a focus on patient advocacy and quality service.

Benefits

Work from home option

Flexible work hours

Paid time off for major holidays

Qualifications

• 3 years of RN experience is needed.
• Maintains current RN license and BLS certification.
• Graduate of an approved nursing program.

Responsibilities

• Triages incoming patient calls regarding acute symptoms.
• Communicates with providers regarding patient care.
• Educates patients over the phone.

Skills

Critical Thinking

Communication

Time Management

Patient Advocacy

Education

Graduate of an approved school of nursing

Tools

Epic

Microsoft Office

Job description

-Full time 40 hours, Monday through Friday, 8:00am to 4:30pm or 8:30am to 5:00pm
- Work from home, remote position
- No work on weekends (Saturday and Sunday)
- No on-call schedule
- 6 Major holidays off (Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day
and New Years Day).

Position Summary
Under the direction of the Nurse Manager, Practice Manager and/or Practice Supervisor and as a member of the Care Team, the
Ambulatory Triage Nurse (RN) will be responsible for handling high-volume calls from patients, medical facilities, and healthcare
agencies to assist with acute concerns, medication questions, post-visit questions, and other care concerns and coordination that
warrant timely triage by a nurse. This position includes a flexible work arrangement of work from home after onsite in the call center
for designated period. Working hours and locations vary based on department.

Position Summary

RN, AMBULATORY TRIAGE - JOI

Jewett Orthopedics Institute

-Full time 40 hours, Monday through Friday, 8:00am to 4:30pm or 8:30am to 5:00pm
- Work from home, remote position
- No work on weekends (Saturday and Sunday)
- No on-call schedule
- 6 Major holidays off (Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day
and New Years Day).

Position Summary
Under the direction of the Nurse Manager, Practice Manager and/or Practice Supervisor and as a member of the Care Team, the
Ambulatory Triage Nurse (RN) will be responsible for handling high-volume calls from patients, medical facilities, and healthcare
agencies to assist with acute concerns, medication questions, post-visit questions, and other care concerns and coordination that
warrant timely triage by a nurse. This position includes a flexible work arrangement of work from home after onsite in the call center
for designated period. Working hours and locations vary based on department.

Qualifications

Education/Training
• Graduate of an approved school of nursing.

Licensure/Certification
• Maintains current RN license in the State of Florida.
• Maintains current BLS certifications.

Experience
3 years of RN experience is needed to triage the phone calls due to the nature of the calls we receive which are mostly for acute pain, wound care, infection, rule out DVT and symptom management pre- and post-surgery.

Responsibilities

-Working at desk, and computer with phone headset 8 hrs a day (provided for TM)
- No direct patient care.
- We instruct/educate over the phone 100% of the time. We may not have physical contact with the patient but, still do patient care over the phone.
- Preferred proficiency with Epic (charting system) and Microsoft Office.
- Orientation can take up to 3 months and it will be at a call center. Can be taken off early.

Essential Functions
• Triages and provides thorough and sounds assessments of incoming urgent and non-emergent patient calls with acute symptoms, acting as an extension of the provider.
• Communicates and coordinates with the specialty and/or providers, or whom he/she designates, on patient care as needed.
• Provides guidance and instruction on acute intervention of stable and unstable patients over the phone using the nursing process.
• Develops, coordinates implementation of, and evaluates a plan of care for each call presented using Schmitt-Thompson protocols.
• Documents all call inquiries according to Orlando Health policies and procedures.
• Demonstrates the knowledge and critical thinking skills necessary to provide developmental, cultural, and age-appropriate care.
• Able to navigate in a fast-paced environment utilizing interpersonal skills to maximize caller reassurance.
• Demonstrates proficiency in multiple technology programs used by Orlando Health.
• Demonstrates interpersonal and communication skills with office staff, nurses, providers, contact center team, and leaders.
• Proficiencies in recognizing a change in patient status and need to escalate care. Coordinates with provider or nurse leader as needed.
• Assists with scheduling patients in a same day/next day appointment spot when indicated by disposition and level of care indicated.
• Adheres to the standards required in the role in regard to break times and phone time as well as weekend and holiday requirements.
• Provides patient services with the ultimate goal of providing the highest level of quality care and customer service.
• Refills prescriptions following Orlando Health policy and provider requirements.
• Communicates the plan of care clearly to the patient and ensures the patient fully understands prior to ending the call.
• Enrolls or updates patient MyChart information, if needed, each call.
• Maintains punctual attendance as in accordance with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Serves as a patient advocate while using available resources to help formulate ethical decisions for positive patient outcomes.
• Acts as a professional role model for orientees while being flexible to meet the needs of a training schedule.
• Works independently and efficiently with minimal supervision.
• Performs other administrative tasks as assigned.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal,
state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions
• Utilizes appropriate support, expert resources, or personnel to resolve complex or difficult situations.
• Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines.
• Ability to effectively handle stressful situations professionally and calmly with exceptional customer service skills.
• Strong patient service skills including, but not limited to, listening, understanding, and responding in a calm and easy to understand manner.
• Attends required meetings and contributes on committees and projects as requested.
• Participates in professional development activities and maintains professional license(s) and affiliation(s)

Education/Training
• Graduate of an approved school of nursing.

Licensure/Certification
• Maintains current RN license in the State of Florida.
• Maintains current BLS certifications.

Experience
3 years of RN experience is needed to triage the phone calls due to the nature of the calls we receive which are mostly for acute pain, wound care, infection, rule out DVT and symptom management pre- and post-surgery.

-Working at desk, and computer with phone headset 8 hrs a day (provided for TM)
- No direct patient care.
- We instruct/educate over the phone 100% of the time. We may not have physical contact with the patient but, still do patient care over the phone.
- Preferred proficiency with Epic (charting system) and Microsoft Office.
- Orientation can take up to 3 months and it will be at a call center. Can be taken off early.

Essential Functions
• Triages and provides thorough and sounds assessments of incoming urgent and non-emergent patient calls with acute symptoms, acting as an extension of the provider.
• Communicates and coordinates with the specialty and/or providers, or whom he/she designates, on patient care as needed.
• Provides guidance and instruction on acute intervention of stable and unstable patients over the phone using the nursing process.
• Develops, coordinates implementation of, and evaluates a plan of care for each call presented using Schmitt-Thompson protocols.
• Documents all call inquiries according to Orlando Health policies and procedures.
• Demonstrates the knowledge and critical thinking skills necessary to provide developmental, cultural, and age-appropriate care.
• Able to navigate in a fast-paced environment utilizing interpersonal skills to maximize caller reassurance.
• Demonstrates proficiency in multiple technology programs used by Orlando Health.
• Demonstrates interpersonal and communication skills with office staff, nurses, providers, contact center team, and leaders.
• Proficiencies in recognizing a change in patient status and need to escalate care. Coordinates with provider or nurse leader as needed.
• Assists with scheduling patients in a same day/next day appointment spot when indicated by disposition and level of care indicated.
• Adheres to the standards required in the role in regard to break times and phone time as well as weekend and holiday requirements.
• Provides patient services with the ultimate goal of providing the highest level of quality care and customer service.
• Refills prescriptions following Orlando Health policy and provider requirements.
• Communicates the plan of care clearly to the patient and ensures the patient fully understands prior to ending the call.
• Enrolls or updates patient MyChart information, if needed, each call.
• Maintains punctual attendance as in accordance with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Serves as a patient advocate while using available resources to help formulate ethical decisions for positive patient outcomes.
• Acts as a professional role model for orientees while being flexible to meet the needs of a training schedule.
• Works independently and efficiently with minimal supervision.
• Performs other administrative tasks as assigned.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal,
state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions
• Utilizes appropriate support, expert resources, or personnel to resolve complex or difficult situations.
• Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines.
• Ability to effectively handle stressful situations professionally and calmly with exceptional customer service skills.
• Strong patient service skills including, but not limited to, listening, understanding, and responding in a calm and easy to understand manner.
• Attends required meetings and contributes on committees and projects as requested.
• Participates in professional development activities and maintains professional license(s) and affiliation(s)

About the company

Orlando Health is a not-for-profit healthcare organization headquartered in Orlando, Florida.

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