Ambulatory MOA Front Desk Lead – Scheduling

SUNY Upstate Medical University; City of Syracuse (NY); On-site; USD 42,000 - 55,000; Full time

Job summary

Thisiscny seeks a Medical Office Assistant / Front Desk Supervisor to lead MOA staff at Upstate Community Hospital in Syracuse. You will oversee day-to-day front office operations, ensure HIPAA compliance, manage patient flow, and support administrative staff while collaborating with OB/GYN leadership.

The role requires Epic knowledge, at least two years of medical office experience, and strong communication. Schedule is Mon–Fri 8:00 AM–4:30 PM with no weekends; PTO offered.

Qualifications

• Epic knowledge / experience is required.
• Two years of office experience in a medical office setting is required.
• Basic medical terminology knowledge is required.
• Education or training in formal office procedures is preferred.
• Knowledge of insurance policies and terminology is preferred.

Responsibilities

• Staff Supervision & Leadership: supervise clerical staff and ensure workflows while modeling professionalism.
• Information Management: ensure communication flow across the ambulatory office team and prioritize follow-up items.
• Registration / EPIC: ensure EPIC registration procedures are followed and HIPAA compliance is maintained.
• Appointment Scheduling: train staff on scheduling processes and maintain provider templates.
• Telephone Management: monitor phone service for prompt, courteous communication and escalate inquiries as needed.

Education

High school degree or equivalent

Education or training in formal office procedures

Tools

Epic

Job description

Thisiscny seeks a Medical Office Assistant / Front Desk Supervisor to lead MOA staff at Upstate Community Hospital in Syracuse. You will oversee day-to-day front office operations, ensure HIPAA compliance, manage patient flow, and support administrative staff while collaborating with OB/GYN leadership.

The role requires Epic knowledge, at least two years of medical office experience, and strong communication. Schedule is Mon–Fri 8:00 AM–4:30 PM with no weekends; PTO offered.