Ambulatory Complex Care Manager

OSF HealthCare; United States; Hybrid; USD 40,363 - 47,485; Full time

Job summary

A healthcare organization seeks an Ambulatory Complex Care Manager to optimize clinical outcomes by coordinating care interventions. Candidates should possess a Bachelor’s degree in Social Work, with at least 3 years of relevant experience. Flexibility for a hybrid work environment is provided after initial training. The role demands knowledge in chronic illnesses, requires superb interpersonal skills and offers a pay range of $29.30 - $34.47 per hour. Opportunities for licensure are included.

Qualifications

• 3 years of experience caring for patients.
• Ability to develop and maintain cooperative working relationships.
• Requires independent judgement and decision-making.

Responsibilities

• Promote achievement of clinical and resource outcomes.
• Coordinate and monitor interventions for patient care.
• Work with leadership to align with strategic goals.

Skills

Knowledge of chronic illness

Interpersonal skills

Microsoft Office proficiency

Clinical EMR knowledge

Time management skills

Education

Bachelor’s degree in Social Work

Master’s degree in Social Work

Job description

Total Rewards

"Your life - our Mission"

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $29.30 - $34.47/hour. Actual pay will be determined by experience, skills and internal equity. This is a Salaried position.

Overview

POSITION SUMMARY:

Work one day from home after first 90 days

The Ambulatory Complex Care Manager promotes the achievement of optimal clinical and resource outcomes by assessing, planning, implementing, coordinating, and monitoring interventions and develops a comprehensive plan of care for the patients. Performs ongoing communication and works to promote quality of care through collaboration with the Interdisciplinary Care Team. Health care services are coordinated on behalf of the patient to promote the delivery of care at the appropriate level of care which will optimize clinical outcomes and satisfaction with services. The Ambulatory Complex Care Manager assesses and intervenes to address the complex psychosocial and behavioral health issues and needs associated with population management and transition plans. Demonstrates the knowledge and skills necessary to provide services to the assigned patient population. Works with the Care Management Division leadership team to ensure alignment with the strategic goals to meet OSF Key Results.

Qualifications

REQUIRED QUALIFICATIONS:

Education:

Bachelor’s degree in Social Work (BSW)

Licensure/Certifications:

Social Work

Requirement:

Shall comply with Illinois and/or Michigan state licensing and certification requirements or jurisdiction(s) in whichever state he/she practices.

Social Worker with a BSW who has not obtained 3 years of supervised clinical hours will be given the opportunity to complete this clinical practicum required to sit for the examination/apply for licensing for practice of social work.

All BSW mission partners must obtain applicable license as awarded by the Department of Professional Regulation within the mission partner's designated state (Illinois/Michigan) of practice within 4 years from date of hire with detail timeline below.

• Mission Partner is required to identify clinical supervisor by day 91 of hire with a plan to complete the supervision within in 3 years
• Mission partner is accountable to ensure completion of state application form Once the 3 year clinical supervision is completed
• The mission partner must submit state application within one month
• All BSW mission partners must obtain licensure within 4 years from date of hire
• If a mission partner comes in with documented supervised clinical hours those will be deducted from the 4 year time requirement

Social Worker with an MSW who has not obtained their license will be required to obtain applicable license as awarded by the Department of Professional Regulation within the mission partner's designated state (Illinois/Michigan) of practice within 1 years from date of hire with detail timeline below.

• Must start licensing application process by day 91 of hire
• All MSW mission partners must obtain licensure within 1 years from date of hire

Experience:

3 years of experience caring for patients

Other skills/knowledge:

Demonstrated broad knowledge of chronic illness and medical and community resources.

Demonstrated working knowledge of a clinical EMR system and Microsoft Office applications.

Flexible work schedule—weekend, holiday, and on-call rotation.

Requires the ability to successfully use independent judgement and make decision and requires little supervision.

Demonstrated substantial interpersonal skills to develop and maintain cooperative working relationships with personnel from other departments, with excellent time management skills.

Positive, empathetic approach and ability to communicate effectively to patients/families with a variety of health issues, age groups and socioeconomic backgrounds.

PREFERRED QUALIFICATIONS:

Education:

Master’s degree in Social Work (MSW)

Experience:

Experience with chronic, complex illnesses adult and/or pediatric care management

OSF HealthCare is an Equal Opportunity Employer.