Ambulatory Care Coordinator

Boston Medical Center; Baltimore (MD); On-site; USD 23,419 - 34,440; Full time

Job summary

GBMC HealthCare is seeking a Care Coordinator for Population Health to promote quality performance through data and reporting. The role involves designing and implementing population health reports, monitoring gaps in care, and coordinating outreach to patients.

You will generate and review patient reports from the EHR, identify care gaps, and connect patients with health services and community supports. Collaboration with care team members is essential to serve the identified patient panel.

Qualifications

• Education: High School Graduate or higher.
• Experience: 3 years Medical Office experience and experience navigating the healthcare system.
• Knowledge of medical and insurance terminology; strong oral and written communication.
• Ability to solve problems and address inter- and intradepartmental concerns.
• Experience with EMR, email, internet, word processing, spreadsheets, presentations and databases.

Responsibilities

• Ensure compliance with quality goals and metrics set forth by the health system and carriers.
• Assist design and implementation of population health management reports.
• Generate and review patient reports from the EHR to identify gaps in care.
• Coordinate outreach to patients and link to health services and community resources.

Skills

Medical terminology

Insurance terminology

Oral and written communication

Problem solving

Customer service

EMR navigation

Analytical skills

Healthcare navigation

Community resources

Education

High School diploma or higher

Tools

EMR

Email

Microsoft Office

Spreadsheets

Databases

Presentation software

Job description

The Care Coordinator for Population Health is responsible for ensuring compliance with the quality goals and metrics set forth by the health system and various insurance carriers. This individual will assist in the design and implementation of population health management reports related to monitoring for gaps in care and care coordination activities. The Care Coordinator for Population Health will also be responsible for generating and reviewing patient reports from the organization’s electronic health record system to identify gaps in care and target patient care coordination outreach efforts. The Care Coordinator for Population Health’s primary responsibilities are to promote population health management and robust quality performance through data and reporting, to oversee coordination of care activities for patients in need, and to link patients to health care services, community resources, and social supports. The Care Coordinator will work collaboratively with the Practice Manager, Lead Physician, RN Care Manager, Behavioral Health Consultant and other care team members within the ambulatory primary care setting to best serve the needs of the identified patient panel. The Care Coordinator of Population Health may also serve in a back-up role to Care Coordinators embedded in the primary care, Patient Centered Medical Home, setting.Education:High School Graduate or higherExperience:3 years Medical Office experience and experience navigating the healthcare systemSkills:Knowledge of medical and insurance terminologySkill in oral and written communication to address inter- and intradepartmental concerns, solve problems and address conflict.Skill in problem solving using available resources in innovative ways.Customer serviceComputer and personal productivity skills to enable effective use of EMR, e-mail, the internet, word processing, spreadsheets, presentation and database packages.Analytical skills necessary to prepare and interpret reportsNavigating the health care system and providing resources to patients.Demonstrate problem solving skills and the ability to research and evaluate innovative ways to use community resourcesPatient & Workplace Safety:Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.Patient Population:Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.Pay Range$17.30 - $25.11Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.Equal Employment OpportunityGBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.