Ambulatory Care Coordinator

GBMC HealthCare; Baltimore (MD); On-site; USD 23,832 - 34,591; Full time

Job summary

GBMC HealthCare is seeking a Care Coordinator for Population Health in Baltimore to drive quality reporting and care coordination across the ambulatory setting. You will design and implement population health reports, monitor gaps in care, and review patient data from the EHR to target outreach.

You will work with the Practice Manager, RN Care Manager and others to promote robust population health outcomes and connect patients with needed services and supports.

Qualifications

• Three years of medical office experience and healthcare system navigation.
• Knowledge of medical and insurance terminology.
• Strong oral and written communication skills for inter- and intradepartmental needs.
• Ability to solve problems and use resources creatively.
• Proficient in computer tools to access EMR, email, internet, word processing, spreadsheets, and databases.

Responsibilities

• Promote population health management and quality performance through data and reporting.
• Oversee care coordination activities for patients in need.
• Link patients to health care services, community resources, and social supports.
• Collaborate with the Practice Manager, Lead Physician, RN Care Manager and others.
• Provide backup support to Care Coordinators in related settings.

Skills

Medical terminology

Communication

Problem solving

Customer service

EMR proficiency

Analytical skills

navigating the healthcare system

Community resources knowledge

Education

High School Diploma or higher

Tools

EMR software

Microsoft Office

Job description

The Care Coordinator for Population Health is responsible for ensuring compliance with the quality goals and metrics set forth by the health system and various insurance carriers. This individual will assist in the design and implementation of population health management reports related to monitoring for gaps in care and care coordination activities. The Care Coordinator for Population Health will also be responsible for generating and reviewing patient reports from the organization’s electronic health record system to identify gaps in care and target patient care coordination outreach efforts. The Care Coordinator for Population Health’s primary responsibilities are to promote population health management and robust quality performance through data and reporting, to oversee coordination of care activities for patients in need, and to link patients to health care services, community resources, and social supports. The Care Coordinator will work collaboratively with the Practice Manager, Lead Physician, RN Care Manager, Behavioral Health Consultant and other care team members within the ambulatory primary care setting to best serve the needs of the identified patient panel. The Care Coordinator of Population Health may also serve in a back-up role to Care Coordinators embedded in the primary care, Patient Centered Medical Home, setting.

Education

High School Graduate or higher

Experience

3 years Medical Office experience and experience navigating the healthcare system

Skills

• Knowledge of medical and insurance terminology
• Skill in oral and written communication to address inter- and intradepartmental concerns, solve problems and address conflict.
• Skill in problem solving using available resources in innovative ways.
• Customer service
• Computer and personal productivity skills to enable effective use of EMR, e-mail, the internet, word processing, spreadsheets, presentation and database packages.
• Analytical skills necessary to prepare and interpret reports
• Navigating the health care system and providing resources to patients.
• Demonstrate problem solving skills and the ability to research and evaluate innovative ways to use community resources

Patient & Workplace Safety

• Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.

Patient Population

• Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.

Pay Range

$17.30 - $25.11

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.