Ambient EHR Integration Operations Lead

Commure; Mountain View (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Commure is seeking an operations lead to own Ambient EHR integrations across our enterprise health system portfolio. You will coordinate launch, validation, go-live, and stabilization for 10+ EHRs, ensuring config, provider/site setup, and credentialing align with timelines.

You’ll triage production issues, reproduce root causes, and route with context so engineering can stay focused on resolution. You’ll also document runbooks and report weekly to executives.

Qualifications

• 8-10 years in operations, ideally in healthcare technology with demonstrated experience owning cross-functional workflows requiring triage, judgment, and stakeholder alignment.
• Proven triage and escalation ownership: reproduce an issue, isolate root cause across product, configuration, and client environment, and route it with enough context that engineering doesn't have to re-investigate
• Strong documentation instincts: you think in systems, write runbooks that others can execute without you, and keep them current
• Strong written communication, equally fluent in executive status updates, internal escalation summaries, and client-facing emails to health system IT and clinical stakeholders
• A systems thinker and low-ego operator who builds trust through consistent follow-through, and who can deliver a clear, documented
• no
• when a request falls outside supported scope

Responsibilities

• Own integration launch coordination end-to-end for new enterprise deployments, from kickoff and technical validation through go-live and stabilization, across a portfolio of 10+ EHRs.
• Account configuration and validation, provider and site setup verification, sync health monitoring, and coordinating client-side dependencies like network access, API credentials, and template builds.
• Serve as the triage engine for integration issues in production: reproduce issues, scope root causes, and route with context to reduce re-investigation.
• Build dashboards and health metrics in internal tooling to give leadership visibility into enterprise sync rates and error trends.
• Codify integration triage, launch, and escalation workflows into runbooks and playbooks that survive personnel changes, with weekly status reporting to executives, SLA reviews, and cross-functional syncs.

Skills

Operations management

Cross-functional collaboration

Triage and escalation

Documentation/writing

Executive communication

Tools

Linear

Epic

Cerner

HL7 / FHIR

REST APIs

Job description

Commure is seeking an operations lead to own Ambient EHR integrations across our enterprise health system portfolio. You will coordinate launch, validation, go-live, and stabilization for 10+ EHRs, ensuring config, provider/site setup, and credentialing align with timelines.

You’ll triage production issues, reproduce root causes, and route with context so engineering can stay focused on resolution. You’ll also document runbooks and report weekly to executives.