Ambassador

Calder Casino; Vinton, Northern (VA, KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Colonial Downs Group is seeking an Ambassador to act as a main contact for guests on the gaming floor, supporting marketing programs and guest relations. The role may require long hours, nights, weekends, and holidays, with a pay rate of $16.00 per hour.

The position emphasizes brand promotion, event knowledge, and customer service excellence, with duties spanning program execution, loyalty activities, and on-floor guest assistance at Rosie’s venues and related properties.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service experience and/or training preferred.
• Must obtain Virginia Racing Commission License.
• Valid Driver’s License.

Responsibilities

• Promote the brand through programs and promotions.
• Execute guest loyalty, relationships and marketing programs; respond to guest needs.
• Assist guests on the gaming floor with understanding machine play (HHR).
• Maintain knowledge of events, promotions, and campaigns.
• Provide excellent guest service and professional demeanor.
• Stock inventory as needed.
• Maintain confidentiality and comply with policies and regulations.
• Perform additional duties as assigned.

Skills

Fast-paced environment

Excellent communication

Education

High school diploma or equivalent

1 year customer service experience

Job description

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Pay Range: 16

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, Virginia Horseplay, Roseshire Gaming Parlor and The Rose Gaming Resort. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

JOB SUMMARY

The Ambassador serves as a main contact and key informational hub to guests on the gaming floor. Assists with marketing and promotional programs. The Team Member may be required to work long hours, including nights, weekends, and holidays.

Compensation is $16.00 per hour.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Increases value of the brand of the company with all programs and execution of programs.
• Identifies value of the brand of the company with all programs and execution of programs.
• Executes guest loyalty, relationships and direct marketing programs. Provides service to respond to guest requirements.
• Assists guests on the gaming floor with understanding HHR machine play.
• Possesses and maintains thorough knowledge of all special events, promotions, advertising campaigns, and community events.
• Displays superior people skills and projects mature presence and confidence.
• Performs duties related to stocking of inventory.
• Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
• Performs other duties as assigned.

#Rosies

REQUIRED SKILLS AND ABILITIES

• Ability to work in a fast-paced environment while maintaining excellent guest service.
• Excellent verbal and written communication skills.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required.
• One (1) year of customer service experience and/or training preferred.
• A combination of education and experience may be considered.
• Must obtain valid Virginia Racing Commission License.
• Valid Driver’s License.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• While performing the duties of this job, the Team Member is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The Team Member may be required to lift and/or move up to 50 pounds.
• The Team Member may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The Team Member may be exposed to smoke when on the floor of the gaming room.
• The Team Member may travel locally or off property for events as needed

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.