Amazon Customer Service Virtual Assistant

20four7VA; United States; Remote; USD 21,000 - 30,000; Full time

Job summary

20four7VA is seeking a remote customer service specialist to monitor Amazon inquiries, respond using templates, and provide accurate policy-based information for clients. You will handle common questions, escalate complex issues to management, and maintain organized communications while onboarding to learn client-specific Amazon processes.

Ideal candidates have experience in customer service or email support, strong written English, and a reliable home setup.

Qualifications

• Experience in customer service, email support, or virtual assistance.
• Strong written English communication skills.
• Attention to detail and organizational skills.
• Reliable internet and remote work setup.
• Availability to work evenings and weekends (CST).
• Willing to commit to a long-term engagement.

Responsibilities

• Monitor incoming Amazon emails and customer inquiries.
• Respond to customer messages using established templates.
• Provide accurate information based on approved policies and resources.
• Handle common questions and elevate complex issues to management.
• Review customer concerns and determine resolution steps.
• Maintain organized customer communication and documentation.
• Participate in initial training to learn client-specific Amazon processes.

Skills

Customer service

Email support

Virtual assistance

Job description

Responsibilities

• Monitor incoming Amazon emails and customer inquiries
• Respond to customer messages promptly and professionally using established templates
• Provide accurate information based on approved policies and resources
• Handle common customer questions and elevate complex issues to management
• Review customer concerns and determine appropriate resolution steps
• Maintain organized customer communication and documentation
• Participate in initial training to learn client-specific Amazon processes

Requirements

• Previous experience in customer service, email support, or virtual assistance
• Strong written English communication skills
• Excellent attention to detail and organizational skills
• Reliable internet connection and appropriate remote work setup
• Availability to work evening and weekend hours (CST)
• Ability to commit to a long-term engagement

Preferred Qualifications

• Previous experience supporting Amazon sellers or ecommerce businesses
• Experience with Amazon Seller Central
• Familiarity with ecommerce customer service workflows and knowledge bases
• Experience working remotely with international clients

About the Company

20four7VA provides offshore independent contractors to deliver remote services to clients worldwide, focusing on developed markets such as the United States, the United Kingdom, Canada, and Australia.