Amazon Connect Technical Product Manager — AWS & Ops

VDart Inc

Seattle (WA)

On-site

USD 103,000 - 152,000

Full time

13 days ago

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Job summary

VDart Inc. in Seattle, WA seeks a Technical Product Manager to administer and optimize Amazon Connect and manage IAM/security configurations.

You will integrate AWS Lambda, S3, CloudWatch, Kinesis, and DynamoDB, monitor health, and mentor teammates in a 6-month engagement. Ideal candidates have 5+ years in Amazon Connect production administration, strong troubleshooting and communication skills, and experience with contact flows, routing profiles, queues, and hours of operation.

Qualifications

5+ years hands-on Amazon Connect production administration.
Strong experience with Contact Flows, Routing Profiles, Queues, Hours of Operation, Quick Connects.
IAM, security profiles, permissions, and access controls.
AWS services: Lambda, S3, CloudWatch, Kinesis.

Responsibilities

Administer and optimize Amazon Connect contact flows, routing profiles, queues, hours of operation, and quick connects.
Manage users, security profiles, IAM policies, permissions, and access controls.
Monitor platform health, troubleshoot issues, and maintain high availability.
Configure reporting dashboards, CTRs, and operational metrics.
Provide architectural recommendations and identify automation/integration opportunities.
Work with AWS Lambda, Lex, S3, CloudWatch, Kinesis, and DynamoDB integrations.
Create SOPs, runbooks, and best practices; mentor team members.
Collaborate with technical and business stakeholders to support Connect operations.