Technical Product Manager

VDart Inc

Seattle (WA)

On-site

USD 103,000 - 152,000

Full time

13 days ago
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Job summary

VDart Inc. in Seattle, WA seeks a Technical Product Manager to administer and optimize Amazon Connect and manage IAM/security configurations.

You will integrate AWS Lambda, S3, CloudWatch, Kinesis, and DynamoDB, monitor health, and mentor teammates in a 6-month engagement. Ideal candidates have 5+ years in Amazon Connect production administration, strong troubleshooting and communication skills, and experience with contact flows, routing profiles, queues, and hours of operation.

Qualifications

  • 5+ years hands-on Amazon Connect production administration.
  • Strong experience with Contact Flows, Routing Profiles, Queues, Hours of Operation, Quick Connects.
  • IAM, security profiles, permissions, and access controls.
  • AWS services: Lambda, S3, CloudWatch, Kinesis.

Responsibilities

  • Administer and optimize Amazon Connect contact flows, routing profiles, queues, hours of operation, and quick connects.
  • Manage users, security profiles, IAM policies, permissions, and access controls.
  • Monitor platform health, troubleshoot issues, and maintain high availability.
  • Configure reporting dashboards, CTRs, and operational metrics.
  • Provide architectural recommendations and identify automation/integration opportunities.
  • Work with AWS Lambda, Lex, S3, CloudWatch, Kinesis, and DynamoDB integrations.
  • Create SOPs, runbooks, and best practices; mentor team members.
  • Collaborate with technical and business stakeholders to support Connect operations.

Skills

Amazon Connect
Troubleshooting
Communication
IAM and security

Tools

AWS Lambda
S3
CloudWatch
Kinesis
DynamoDB

Job description

Job Title: Technical Product Manager

Location: Seattle, WA

Duration: 6 Months

Key Responsibilities:

  • Administer and optimize Amazon Connect contact flows, routing profiles, queues, hours of operation, and quick connects.
  • Manage users, security profiles, IAM policies, permissions, and access controls.
  • Monitor platform health, troubleshoot issues, and maintain high availability.
  • Configure reporting dashboards, CTRs, and operational metrics.
  • Provide architectural recommendations and identify automation/integration opportunities.
  • Work with AWS Lambda, Lex, S3, CloudWatch, Kinesis, and DynamoDB integrations.
  • Create SOPs, runbooks, and best practices; mentor team members.
  • Collaborate with technical and business stakeholders to support Connect operations.

Required Skills:

  • 5+ years hands-on Amazon Connect production administration
  • Strong experience with Contact Flows, Routing Profiles, Queues, Hours of Operation, Quick Connects
  • IAM, security profiles, permissions, and access controls
  • AWS services: Lambda, S3, CloudWatch, Kinesis
  • Strong troubleshooting and communication skills

Preferred:

  • Amazon Connect APIs, Streams API, Contact Lens
  • Amazon Lex, Lambda, DynamoDB integrations
  • WFM integrations
  • BPO/contact center experience
  • Telephony concepts: SIP, PSTN, DID

Key Skills: Product Manager, Amazon Connect, API

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