Technical Product Manager

VDart Inc; Seattle (WA); On-site; USD 103,000 - 152,000; Full time

Job summary

VDart Inc. in Seattle, WA seeks a Technical Product Manager to administer and optimize Amazon Connect and manage IAM/security configurations.

You will integrate AWS Lambda, S3, CloudWatch, Kinesis, and DynamoDB, monitor health, and mentor teammates in a 6-month engagement. Ideal candidates have 5+ years in Amazon Connect production administration, strong troubleshooting and communication skills, and experience with contact flows, routing profiles, queues, and hours of operation.

Qualifications

• 5+ years hands-on Amazon Connect production administration.
• Strong experience with Contact Flows, Routing Profiles, Queues, Hours of Operation, Quick Connects.
• IAM, security profiles, permissions, and access controls.
• AWS services: Lambda, S3, CloudWatch, Kinesis.

Responsibilities

• Administer and optimize Amazon Connect contact flows, routing profiles, queues, hours of operation, and quick connects.
• Manage users, security profiles, IAM policies, permissions, and access controls.
• Monitor platform health, troubleshoot issues, and maintain high availability.
• Configure reporting dashboards, CTRs, and operational metrics.
• Provide architectural recommendations and identify automation/integration opportunities.
• Work with AWS Lambda, Lex, S3, CloudWatch, Kinesis, and DynamoDB integrations.
• Create SOPs, runbooks, and best practices; mentor team members.
• Collaborate with technical and business stakeholders to support Connect operations.

Skills

Amazon Connect

Troubleshooting

Communication

IAM and security

Tools

AWS Lambda

S3

CloudWatch

Kinesis

DynamoDB

Job description

Job Title: Technical Product Manager

Location: Seattle, WA

Duration: 6 Months

Key Responsibilities:

• Administer and optimize Amazon Connect contact flows, routing profiles, queues, hours of operation, and quick connects.
• Manage users, security profiles, IAM policies, permissions, and access controls.
• Monitor platform health, troubleshoot issues, and maintain high availability.
• Configure reporting dashboards, CTRs, and operational metrics.
• Provide architectural recommendations and identify automation/integration opportunities.
• Work with AWS Lambda, Lex, S3, CloudWatch, Kinesis, and DynamoDB integrations.
• Create SOPs, runbooks, and best practices; mentor team members.
• Collaborate with technical and business stakeholders to support Connect operations.

Required Skills:

• 5+ years hands-on Amazon Connect production administration
• Strong experience with Contact Flows, Routing Profiles, Queues, Hours of Operation, Quick Connects
• IAM, security profiles, permissions, and access controls
• AWS services: Lambda, S3, CloudWatch, Kinesis
• Strong troubleshooting and communication skills

Preferred:

• Amazon Connect APIs, Streams API, Contact Lens
• Amazon Lex, Lambda, DynamoDB integrations
• WFM integrations
• BPO/contact center experience
• Telephony concepts: SIP, PSTN, DID

Key Skills: Product Manager, Amazon Connect, API