Amazon Connect Engineer

Verigent; United States; On-site; USD 96,000 - 103,000; Full time

Job summary

Verigent is seeking an experienced Amazon Connect Engineer to support a large-scale migration to Amazon Connect. You will design, configure, integrate, test, and deploy Connect solutions as the organization moves from its current contact center platform.

The role requires hands-on experience with Amazon Connect,设计, configuration, and migration expertise. This six-month contract position offers a competitive hourly rate and the opportunity for extension based on performance.

Qualifications

• 3–5+ years of contact center or enterprise voice experience.
• Hands-on Amazon Connect design, configuration, and support.
• Experience migrating contact centers to Amazon Connect.

Responsibilities

• Support planning and execution of a large-scale migration to Amazon Connect.
• Design, configure, and implement Amazon Connect contact center environments.
• Develop and configure contact flows, queues, routing profiles, hours of operation, prompts, and call handling logic.
• Assist with migration of users, phone numbers, queues, IVRs, call flows, and other components.
• Integrate Amazon Connect with CRM platforms, databases, and other systems.
• Troubleshoot voice, routing, call flows, integrations, and system configuration issues.
• Assist with SIP/telephony integrations and number porting as needed.
• Develop and execute testing plans for functionality, integrations, and call routing.
• Support cutover activities and post-migration stabilization.

Skills

Amazon Connect

Contact center migrations

VoIP & SIP

Cloud-based architectures

Technical documentation

Tools

CRM platforms

Databases

VoIP testing tools

Job description

Position Type: 6+ month contract (potential extension/renewal)

Pay Range: $70-75/hr. (or higher/negotiable based on experience)

Summary

Verigent's client is seeking an experienced Amazon Connect Engineer to support a large-scale migration to Amazon Connect. This role will be responsible for helping design, configure, integrate, test, and deploy Amazon Connect solutions as the organization transitions from its existing contact center platform.

Responsibilities

• Support the planning and execution of a large-scale migration to Amazon Connect.
• Design, configure, and implement Amazon Connect contact center environments.
• Develop and configure contact flows, queues, routing profiles, hours of operation, prompts, and call handling logic.
• Assist with migration of users, phone numbers, queues, IVRs, call flows, and other contact center components.
• Integrate Amazon Connect with enterprise applications, CRM platforms, databases, and other systems.
• Troubleshoot and resolve issues related to voice, routing, call flows, integrations, and system configuration.
• Assist with SIP/telephony integrations, number porting, and connectivity as required.
• Develop and execute testing plans for functionality, integrations, call routing, and user acceptance.
• Support cutover activities and troubleshoot issues during migration and deployment.
• Work closely with architects, developers, network/telephony teams, and business stakeholders.
• Document configurations, technical processes, migration procedures, and troubleshooting steps.
• Provide technical guidance and recommendations for optimizing the Amazon Connect environment.
• Participate in ongoing production support and post-migration stabilization.

Qualifications

• 3-5+ years of experience working with contact center, unified communications, or enterprise voice technologies.
• Hands-on experience designing, configuring, and supporting Amazon Connect.
• Experience participating in or leading contact center migrations to Amazon Connect.
• Strong understanding of Amazon Connect contact flows, routing, queues, agents, prompts, and reporting.
• Experience with cloud-based contact center architecture and integrations.
• Strong knowledge of VoIP, SIP, IVR, telephony, call routing, and contact center technologies.
• Experience troubleshooting complex contact center and voice environments.
• Strong communication and documentation skills.