Amazon Connect Architect

Delta System & Software, Inc.; Plano (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

Delta System & Software, Inc. is seeking a skilled AWS/Cloud Contact Center Architect to design and implement scalable enterprise solutions in Plano, TX. You will leverage Terraform for IaC, integrate Amazon Connect, and apply AI/LLM-based agent assist and analytics while upholding responsible AI practices.

The role requires strong knowledge of contact center operations and cloud networking. You will collaborate with cross-functional teams to rapidly build proofs-of-concept and scale them into

Qualifications

• Proficiency in at least one modern programming language (e.g., Python, Java).
• Experience implementing cloud contact center platforms, preferably Amazon Connect.
• Strong expertise with Infrastructure as Code (e.g., Terraform).
• Ability to architect and implement AWS applications and networking.
• Experience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git).
• Ability to rapidly build proof-of-concepts and scale them into enterprise solutions.
• Advanced knowledge of application and infrastructure architecture principles.
• Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus).
• Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatch.
• Experience building and supporting enterprise solutions on AWS.
• Strong understanding of contact center operations (required).
• AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails).

Skills

Programming languages

Cloud contact centers

Infrastructure as Code

AWS apps & networking

CI/CD & version control

POC to enterprise scaling

Architecture principles

Voice tech & telephony

Monitoring & troubleshooting

AWS enterprise solutions

Contact center operations

GenAI / AI integrations

Job description

• Proficiency in at least one modern programming language (e.g., Python, Java)
• Experience implementing cloud contact center platforms, preferably Amazon Connect
• Strong expertise with Infrastructure as Code (e.g., Terraform)
• Ability to architect and implement AWS applications and networking
• Experience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)
• Ability to rapidly build proof-of-concepts and scale them into enterprise solutions
• Advanced knowledge of application and infrastructure architecture principles
• Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)
• Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatch
• Experience building and supporting enterprise solutions on AWS
• Strong understanding of contact center operations (required)
• AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)