Amazon Account manager

GigaBrands; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

GigaBrands in the United States is seeking an operational lead to keep 10–15 Amazon brand accounts healthy, happy, and unblocked daily. You report to the Brand Manager and collaborate with a PPC Specialist and Graphic Designer to move fast.

You’ll own listing content, creative assets, catalog health, client updates, and growth strategy, coordinating across teams to deliver consistent, high-quality results for every account.

Responsibilities

• Day-to-day Seller Central operations across all assigned accounts
• Resolve suppressed ASINs, catalog errors, and Seller Support cases
• Monitor Buy Box %, pricing anomalies, inventory levels (FBA/AWD), ratings, and account health
• Handle technical queries and operational updates; keep Brand Manager in the loop
• Prepare biweekly client decks, track wins, and maintain 30/60/90 day account strategies
• Run SKU-level profitability analyses and surface margin improvement opportunities
• Keep daily capacity workload up to date in ClickUp; capture actions with due dates
• Develop growth strategies aligned with client goals; coordinate with PPC on TACoS targets
• Submit daily check-ins and weekly summaries; build and maintain SOPs for AM-related processes

Job description

ABOUT THE ROLE

You're the operational heartbeat of a fast-moving Amazon agency Pod. You keep accounts healthy, clients happy, and your team unblocked — every single day. If you thrive on ownership, love the Amazon ecosystem, and want to grow fast inside a team that actually invests in you, read on.

You report directly to the Brand Manager and work in close coordination with a PPC Specialist and Graphic Designer. Together, your Pod manages 10-15 Amazon brand accounts at the highest standard.

WHAT YOU'LL OWN

1. Listing Content & SEO

• Keyword research, title and bullet copy, A+ content body text, backend search terms
• Optimize listings for Rufus and Cosmo (Amazon AI); manage flat file bulk uploads
• CTR and conversion rate A/B testing, indexation and keyword tracking reports
• Phase 1–4 SEO strategy, competitor research, and keyword placement files

2. Creative & Image Management

• Develop main image optimization ideas and write clear design briefs for the GD team
• Review designer output, coordinate revisions, and upload finals to Amazon
• Manage A+, Premium A+, and Brand Store design end-to-end

3. Account & Catalog Management

• Day-to-day Seller Central operations across all assigned accounts
• Resolve suppressed ASINs, catalog errors, and Seller Support cases
• Monitor Buy Box %, pricing anomalies, inventory levels (FBA/AWD), ratings, and account health

4. Client Management

• Handle technical queries and operational updates; always keep the Brand Manager looped in
• Prepare biweekly client decks, track wins, and maintain 30/60/90 day account strategies
• Run SKU-level profitability analyses and surface margin improvement opportunities

5. Graphic Designer Coordination

• Ensure the Graphic Designer always has a full workload — listing images, A+, Brand Story, Storefront
• Provide clear briefs with reference images and communicate client expectations precisely
• Review designed assets, coordinate revisions, and obtain client approval before uploading

6. Task & ClickUp Management

• Keep daily capacity workload up to date in ClickUp every single day
• After every meeting, ensure all action items are captured as tasks with due dates
• Flag blockers immediately — never let missed goals go unaddressed

7. Growth & Strategy

• Develop growth strategies aligned with client goals; share recommendations with the Brand Manager
• Coordinate with PPC on keyword lists, TACoS targets, and campaign performance
• Implement at least one category-specific strategy per quarter (out-of-the-box thinking required)

8. Reporting & Documentation

• Submit daily check-ins and weekly summaries
• Build and maintain SOPs for AM-related