AM Restaurant Server

CSM Corporation; Minneapolis (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Food and Beverage Server to join their team in a vibrant dining environment. This role focuses on delivering exceptional guest service, ensuring compliance with health regulations, and maintaining a clean and safe workspace. Ideal candidates will have a passion for hospitality, a keen attention to detail, and the ability to thrive in a fast-paced setting. Join a company that values its employees and offers a comprehensive benefits package designed to support your health and well-being, including medical, dental, and generous discounts. If you are ready to make a positive impact on guest experiences, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Company Match

Tuition Reimbursement

Generous Hotel Discounts

Company-Paid Life Insurance

Short Term Disability Coverage

Long Term Disability Coverage

Voluntary Benefits

Qualifications

• 1+ year of guest service experience required.
• TIPS or CARE beverage service certification desired.

Responsibilities

• Prepare and serve food and beverages to guests in a friendly manner.
• Adhere to health regulations and local liquor laws.
• Anticipate and respond to guests' needs promptly.

Skills

Customer Service

Attention to Detail

Food and Beverage Service

Cash Handling

Teamwork

Communication Skills

Education

High School Diploma or GED

Job description

This position is responsible for preparing and serving food and beverages to guests in a friendly, courteous, and professional manner. Adheres to all health regulations and local liquor laws. Delivers exceptional guest service and promptness to guests dining in the restaurant. Follows CSM and brand standards of quality to ensure guest satisfaction.

Responsibilities:

1. Anticipates and responds to guests in a friendly, positive and timely manner.
2. Provides the highest quality service and establishes appropriate rapport with all guests.
3. Understands and follows CSM guest service recovery program, and suggests ideas and responds to feedback to maximize guest satisfaction scores.
4. Listens attentively, takes orders accurately, and uses proper serving techniques.
5. Knowledgeable about specials and promotions and actively up-sells menu items to maximize revenue potential.
6. Adheres to all health regulations and local liquor laws.
7. Follows all CSM cash handling/POS procedures.
8. Completes all required side work including but not limited to: cleaning restaurant, server stations, coffee stations, trays and coolers; vacuuming, trash removal, and stocking of supplies.
9. Follows CSM procedures when handling cash and processing financial transactions.
10. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
11. Dispenses/delivers food and beverages and maintains a clean and safe work area in accordance with CSM, local, state, and federal regulations.
12. Follows all CSM procedures for guest/associate incidents.
13. Knowledgeable of hotel emergency procedures.
14. Produces required volume of work by planning, organizing and prioritizing work duties.
15. Adheres to CSM attendance policy, grooming/appearance standards, general work rules and department procedures.
16. Attends all required department and hotel meetings.
17. Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.
18. Completes all assigned duties within or outside the normal scope of responsibilities.

Competencies/Skills Required:

TIPS or CARE beverage service certification desired, or the ability to obtain certification is required. Must have one or more years of previous guest service experience. Must have demonstrated exemplary customer service, attention to detail, and ability to perform job duties in a repetitious and fast paced environment. Must be able to constantly be walking while prepping, and delivering food and beverage to guests. Must have the ability to speak, understand, and write English in order to meet guest’s needs.

Education:

High school diploma/GED or equivalent experience required.

Physical Requirements:

Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift. Requires ability to complete physically demanding responsibilities such as walking, standing, carrying, and lifting continuously throughout the shift.

CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email [e-mail].