AM Buffet Specialist

TheCentralHotelHarrisburg; Harrisburg (Dauphin County); On-site; USD 21,000 - 30,000; Full time

Job summary

TheCentralHotelHarrisburg is seeking a dedicated restaurant banquet associate to provide exceptional guest service in our hotel dining spaces. You will greet guests, take and process orders, and ensure timely delivery of meals while maintaining a clean dining environment.

Emphasis is placed on hospitality, professionalism, and upselling to enhance guests' experience. With a focus on safety, you will adhere to health guidelines and assist in coordinating banquet events as needed, including

Qualifications

• High school diploma or equivalent.
• Previous banquet service experience preferred.
• Ability to stand for extended periods and lift up to 25 lbs.
• Ability to learn safety and emergency procedures.

Responsibilities

• Ensure safety and privacy of guests at all times.
• Welcome guests with a warm, friendly smile and greet them.
• Accurately process guest orders and prepare itemized checks.
• Maintain high standards of quality, service, and cleanliness.
• Utilize upselling techniques for food and beverage service.
• Clear and reset tables between courses and after meals.
• Address guest requests professionally and resolve concerns.
• Promote hotel services such as rooms and events.

Skills

Guest service

Communication

Upselling

Teamwork

Hospitality

Education

High school diploma

Job description

Description

Job Summary:

Provides exceptional experiences for hotel guests by consistently delivering friendly, personalized service and contributing to a clean, well-maintained restaurant while delivering food and beverage services. Meets all property and industry related health and safety guidelines to support the well-being of guests, team members, and the local community.

Requirements

Job Duties:

• Ensure the safety and security of our guests by maintaining guest privacy at all times.
• Participate in pre-shift, and post-shift, meetings.
• Welcome and greet guests with a warm friendly smile.
• Accurately process guest orders to ensure food items are prepared properly and in a timely manner. Prepare guest checks that itemize and total meal costs and sales tax.
• Maintain superior standards of quality, service, and cleanliness in the restaurant.
• Utilize persuasive selling techniques to sell, and upsell, food and beverage service.
• Clear and reset tables at the end of each course or upon completion of the meal.
• Listen to guest requests and concerns, and resolve in a professional and courteous manner.
• Promote other services of the hotel, including guest rooms, and meetings and events.
• Demonstrates a positive attitude, and maintains a professional appearance.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Previous banquet service experience preferred.
• Ability to communicate with guests, and team members, in a professional manner.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Ability to lift food service trays with china, glass, and silver up to 25 lbs.
• Ability to work a flexible schedule, including weekends and holidays.
• Ability to stand for extended periods of time.