AM Bakery Customer Care Specialist

Liscio's Italian Bakery Inc.; Glassboro (NJ); On-site; USD 22,000 - 25,000; Full time

Job summary

Liscio’s Italian Bakery, Inc. in Glassboro, NJ is seeking an AM Customer Service Representative for a full-time role. The CSR will answer inquiries, process orders, and assist customers with billing and account questions, using strong product knowledge and professional communication.

This position requires a High School diploma, availability 7:00 AM to 2:00 PM, and a willingness to work weekends/holidays. Candidate must be able to work in a fast-paced, drug-free environment and use office

Qualifications

• Excellent verbal and written communication skills.
• Ability to provide accurate product information to customers.
• Strong multitasking and computer skills for order processing.

Responsibilities

• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Processes customer orders/changes/returns/errors/complaints/account questions/billing/cancellations, and other queries via phone, email and fax according to established department policies and procedures.
• Utilize computer technology to handle high call volumes.
• Works closely with the credit department to resolve credit disputes.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Partners with team members to meet and exceed customer’s service expectations.
• Must be eligible to work in the United States.
• Must be able to work a flexible schedule - 5 days a week including weekends and holidays.
• Must be able to work overtime on an as‑needed basis per the Supervisor.
• Performs other duties as assigned by Supervisor.

Skills

Customer service

Communication

Education

High School

Job description

Liscio’s Italian Bakery, Inc. in Glassboro, NJ is seeking an AM Customer Service Representative for a full-time role. The CSR will answer inquiries, process orders, and assist customers with billing and account questions, using strong product knowledge and professional communication.

This position requires a High School diploma, availability 7:00 AM to 2:00 PM, and a willingness to work weekends/holidays. Candidate must be able to work in a fast-paced, drug-free environment and use office