Alumni Coordinator

Ascension Recovery Services; Columbus (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

ICHRA Health Benefit

Dental & Vision Insurance

401(k) Retirement Plan

Generous PTO + holidays

Employee Assistance Program (EAP)

Job summary

Indiana Treatment Centers, Columbus, IN, is seeking an Alumni Coordinator to develop and sustain a comprehensive alumni program that supports patients transitioning into long-term recovery.

The role collaborates with clinical, operations, and business development teams to strengthen aftercare, reduce readmissions, and track engagement through CRM/EMR systems, while organizing monthly alumni events and community initiatives.

Qualifications

• Must have high school diploma or equivalent with 2+ years sustained recovery.
• Strong understanding of recovery-oriented care and engagement strategies.
• Ability to build relationships with diverse patient populations.
• Excellent organizational, communication, and facilitation skills.
• Proficiency in Microsoft Office and data tracking systems.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Develop, implement, and sustain a structured alumni program for discharged patients.
• Manage an alumni engagement calendar with groups, events, and outreach campaigns.
• Track alumni participation through CRM/EMR systems and establish outreach cadence.
• Lead post-discharge follow-up calls and alumni groups (in-person/virtual).
• Coordinate peer mentorship between alumni and current patients.
• Support discharge planning, aftercare coordination, and links to recovery resources.

Skills

Personal Experience with recovery

Recovery-oriented care

Mission-driven

Patient engagement strategies

Relationship building

Organizational skills

Microsoft Office & data tracking

Driver's license

Education

High School Diploma or equivalent

Bachelor's degree in related field

Tools

CRM/EMR systems

Job description

Location: Columbus, IN

Full-time

Join a team that’s changing lives.

At Indiana Treatment Centers and our affiliated treatment centers, we are building something different—programs that deliver exceptional, person-centered care and restore hope for individuals, families, and communities impacted by substance use and mental health disorders. Our work is grounded in trauma-informed care, compassion, and integrity, and every team member plays a meaningful role in a client’s recovery journey.

Whether you’re bedside in medical, guiding clinical programming, supporting recovery services, or ensuring smooth day-to-day operations, you’ll be part of a collaborative, mission-driven team that shows up for one another and the people we serve. We offer modern, well-trained workplaces, opportunities for growth, and leadership that invests in your success.

If you’re looking for a place where your work truly matters—and where you’ll make a lasting impact—this is it. We’re glad you’re considering joining our team.

About the Role

The Alumni Coordinator is responsible for developing, implementing, and sustaining a comprehensive alumni program that supports patients transitioning into long-term recovery.

This role plays a critical part in improving patient engagement, strengthening continuity of care, reducing readmissions, and supporting long-term recovery outcomes. The Alumni Coordinator serves as a bridge between discharged patients and ongoing recovery support services, ensuring a consistent, patient-centered approach aligned with clinical best practices and regulatory expectations.

This position partners closely with Clinical, Operations, and Business Development teams to build a strong recovery community, reinforce aftercare planning, and support value-based care initiatives.

Essential Duties & Responsibilities

Alumni Program Development & Management

• Design, implement, and maintain a structured alumni program for discharged patients
• Develop and manage an alumni engagement calendar, including groups, events, and outreach campaigns
• Maintain and track alumni participation through CRM and/or EMR systems
• Establish consistent outreach cadence (e.g., 30, 60, 90-day and ongoing follow-up)
• Build scalable processes for alumni engagement across the organization

Patient Engagement & Retention

• Conduct post-discharge follow-up calls and outreach to support ongoing recovery
• Facilitate alumni support groups (in-person and virtual)
• Coordinate peer mentorship opportunities between alumni and current patients
• Support relapse prevention efforts through consistent engagement and connection
• Promote continued participation in recovery-focused programming
• Lead groups in the facility on alumni involvement, service roles and the importance of

Continuity of Care & Clinical Collaboration

• Partner with clinical team to support discharge planning and aftercare coordination
• Ensure alumni are connected to appropriate recovery resources, including:
  • Outpatient services (IOP/OP)
  • Recovery support groups (e.g., 12-step, SMART Recovery)
  • Medication-Assisted Treatment (MAT) providers
  • Reinforce individualized continuing care plans post-discharge
  • Support warm handoffs and transitions across levels of care

Outcomes Tracking & Reporting

• Track and monitor alumni engagement and recovery metrics, including:
  • Serve as the primary admin for the alumni engagement app; manage access, notifications, rewards, virtual meetings
  • Monitor engagement analytics and pull monthly reports covering attendance, check-in rates, referrals and KPIs
  • Review reports with leadership and adjust outreach strategy accordingly

Set up RSVP Tracking

• Post-discharge engagement rates
• Readmission trends (30/60/90-day)

Patient Satisfaction and follow-up outcomes surveys/data

• Support data collection aligned with value-based care initiatives and quality measures
• Prepare and provide regular reports to leadership on program performance

Event Planning & Community Building

• Plan and execute alumni programming, including:
  • Monthly alumni meetings
  • Sober social events
  • Annual Alumni events or reunions
• Coordinate monthly graduation/speaker meetings
• Coordinate family engagement opportunities when appropriate
• Foster a strong, inclusive recovery community culture
• Partner with community organization for sober events
• Establish and maintain cultural touchstones: milestone recognition walls, name plaques, brick pathways, or other lasting commemorations
• Establish Alumni Committee
• Develop the Committee into a self-sustaining leadership body that reduces coordinator dependency

Business Development & Referral Support

• Collaborate with Business Development to strengthen community relationships
• Support referral pipeline through alumni engagement and success stories (as appropriate and compliant)
• Assist in building partnerships with community recovery resource

Compliance & Documentation

• Ensure all outreach and engagement activities comply with:
  • HIPAA
  • 42 CFR Part 2
  • Document alumni interactions in accordance with organizational policies

Required Qualifications & Knowledge

• Personal Experience with recovery – ideally a graduate of program or similar program
• Strong understanding of recovery-oriented systems of care
• Deep, authentic buy-in to the mission
• Knowledge of patient engagement strategies across stages of change
• Ability to build relationships and engage diverse patient populations
• Strong organizational, communication, and facilitation skills
• Proficiency in Microsoft Office and data tracking systems
• Valid driver’s license with acceptable driving record

Preferred

• Knowledge of ASAM Criteria
• Familiarity with 42 CFR Part 2 requirements
• Experience with CRM or EMR systems for tracking engagement
• Understanding of value-based care and patient outcome metrics

Education & Experience

Required

• High School Diploma or equivalent; 2+ years sustained recovery

Preferred

• Bachelor's degree in behavioral health, Social Work, Psychology, Marketing, or related field
• 2–4 years of experience in:
  • Substance Use Disorder treatment
  • Behavioral health or community outreach
  • Alumni relations, case management, or recovery support services
• Experience working within ASAM Levels 3.5 and/or 3.7 settings

Work Conditions / Physical & Mental Demands

Environment

• Indoor residential treatment setting with moderate activity level.

Physical

• Frequent standing, walking, bending, and lifting up to 50 lbs. with assistance.
• Ability to assist clients in physical tasks and respond to emergencies.

Cognitive/Emotional

• Ability to prioritize multiple tasks in fast-paced settings.
• Maintain professionalism with clients experiencing withdrawal, emotional distress, or crisis.
• Sustain focus for documentation and monitoring responsibilities.

Why You’ll Love Working Here

The work we do truly changes lives. We recognize the importance of supporting the people who make that impact possible. When you join our team, you’re stepping into a place that invests in your growth, wellbeing, and long-term career success.

Comprehensive Benefits & Support

• ICHRA Health Benefit – choose the health plan that best fits your needs, with premium reimbursement
• Dental & Vision Insurance
• Employer-Paid Life Insurance, with optional supplemental coverage
• 401(k) Retirement Plan
• Generous Paid Time Off (PTO) + paid holidays
• Employee Assistance Program (EAP)
• Clear Career Pathways & Advancement Opportunities
• Safe, Trauma-Informed, Supportive Work Environment
• Modern Facilities & Updated Tools
• Strong, Accessible Leadership committed to your success

Equal Employment Opportunity

We are proud to be an equal opportunity employer. We believe that diversity and inclusion strengthen our organization and enhance the quality of care we provide. We are committed to recruiting, developing, and retaining talented team members from a wide range of backgrounds, experiences, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.