Alternative Dispute Resolution (ADR) Claim Adjuster

Frontline Insurance; Florida; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health & Wellness: Medical, Dental, V​

401k Retirement Plan with 9% match

Four weeks of PTO and Pet Insurance

Job summary

Frontline Insurance is seeking an experienced Alternative Dispute Resolution (ADR) Claim Adjuster to support our Florida and national markets from a remote location. The role emphasizes proactive ADR strategy, careful fact verification, and timely claim resolution within policy terms.

Ideal candidates have a Florida 5-20 license (or equivalent) with a solid background in property and casualty claims, including appraisal process experience, to ensure accurate coverage determinations and

Qualifications

• Bachelor’s degree in Business Administration or an industry related field.
• Minimum of 7 years of experience in claim adjusting and/or training in Property and Casualty or equivalent combination of education and experience.
• Minimum of 3 years of experience in the appraisal process.
• Maintain active Florida 5-20 License and obtain licenses in Alabama, North Carolina, South Carolina, Virginia, and Georgia within 30 days of hire.

Responsibilities

• Review assigned claims promptly.
• Formulate and execute appropriate ADR strategy in compliance with statutory guidelines.
• Verify facts of loss and pertinent information to analyze and confirm coverage is appropriately applied.
• Handle the complete claim, including collecting and reviewing all loss related facts, performing an analysis under the terms of the insurance policy to make coverage recommendation and issue payments within applicable authority level.
• Review and analyze all claim material to determine the facts of loss, the investigation completed and/or needed and position file for appropriate resolution.

Education

Bachelor’s degree in Business Administration or an industry related field

Job description

Remote

At Frontline Insurance, we are on a mission to Make Things Better, and our Alternative Dispute Resolution (ADR) Claim Adjuster plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.

What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together. If you’re looking for a role, as an Alternative Dispute Resolution (ADR) Claim Adjuster, where you can make a meaningful impact and grow your career, your next adventure starts here!

Our Alternative Dispute Resolution (ADR) Claim Adjusters enjoy robust benefits:

• Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
• Financial Security: 401k Retirement Plan with a generous 9% match
• Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.

What you can expect as an Alternative Dispute Resolution (ADR) Claim Adjuster:

• Review assigned claims promptly.
• Formulate and execute appropriate ADR strategy in compliance with statutory guidelines.
• Verify facts of loss and pertinent information to analyze and confirm coverage is appropriately applied.
• Handle the complete claim, including collecting and reviewing all loss related facts, performing an analysis under the terms of the insurance policy to make coverage recommendation and issue payments within applicable authority level.
• Review and analyze all claim material to determine the facts of loss, the investigation completed and/or needed and position file for appropriate resolution.

What we are looking for as an Alternative Dispute Resolution (ADR) Claim Adjuster:

• Bachelor’s degree in Business Administration or an industry related field
• Minimum of 7 years of experience in claim adjusting and/or training in Property and Casualty or equivalent combination of education and experience
• Minimum of 3 years of experience in the appraisal process
• Maintain active Florida 5-20 License and obtain licenses in Alabama, North Carolina, South Carolina, Virginia, and Georgia within 30 days of hire

Why work for Frontline Insurance?

At Frontline Insurance, we’re more than just a workplace – we’re a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity. We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive.

Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.