ALS Care Services Lead – Drive Impact & Care Coordination

ALS Association; Baltimore (MD); On-site; USD 51,000 - 79,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan with employer match

Paid time off

Job summary

The ALS Association is seeking a Care Services Manager to develop professional and community relationships, ensuring high-quality care services for ALS patients and families. You will supervise staff, coordinate care programs, and provide navigation assistance across a defined territory.

You will educate the public, collaborate with clinics, and support program evaluation and outcomes while traveling as needed to fulfill Association duties.

Qualifications

• Bachelor’s Degree or related experience in social work, case management, health administration, allied and public health, nursing, or a related area required.
• Minimum of Four years of related professional experience and/or training, or equivalent combination of education and experience.
• Demonstrated ability to utilize management skills such as problem-solving, solid reasoning, critical thinking, budget/program planning, performance improvement, organizational planning, implementing, and monitoring performance standards.
• Knowledge of ALS is a plus, but not required.
• Experience with progressive neurodegenerative disease
• Knowledge of Medicare, Medicaid, patient assessments skills, planning and case management preferred.

Responsibilities

• May need to obtain via Intake form all necessary client medical, demographic information, and document to support families in meeting goals.
• Actively manage a portfolio of clients, assuring client and caregiver needs are met within the capabilities of The ALS Association.
• Provide information on programs, services, resources and printed/electronic educational materials and may have responsibility for oversight of program(s).
• Coordinate referrals to and partnerships with healthcare providers and community agencies.
• Evaluate, facilitate (as needed) and ensure the effectiveness of support groups in meeting the needs of the ALS community.
• In collaboration with the CS Director and Managing Director plan the implementation of the program outcomes and evaluation process.
• Ensure quarterly contact/engagement with those living with ALS and/or their caregivers.
• Document all pertinent engagements with persons living with ALS, family, caregivers, or other healthcare professionals and ensure Care Services staff is documenting all engagements as per Care Services Standards.
• Responsible for educating and informing the general public and professionals about the nature of ALS, its management, related research, and the services and mission of The ALS Association.
• Serve as a member of the ALS Clinic multidisciplinary team and function as the liaison between the clinic and The Association; develop and maintain clinic relationships through ongoing interactions with clinic directors and team.
• Provide professional in-service educational programs to ALSA staff and healthcare professionals such as: home health and hospice agencies, Durable Medical Equipment (DME) providers, and Skilled Nursing Facilities.
• Participate in continuing education seminars, workshops, and conferences as available and necessary to gain knowledge on related topics.
• Provide mentoring opportunities to new staff.

Skills

Management skills

Problem-solving

Budget planning

Organizational planning

Critical thinking

Interpersonal skills

Education

Bachelor’s Degree or related experience in social work/case management/health administration

Job description

The ALS Association is seeking a Care Services Manager to develop professional and community relationships, ensuring high-quality care services for ALS patients and families. You will supervise staff, coordinate care programs, and provide navigation assistance across a defined territory.

You will educate the public, collaborate with clinics, and support program evaluation and outcomes while traveling as needed to fulfill Association duties.