ALS Care Services Lead

The ALS Association; Baltimore (MD); On-site; USD 51,000 - 79,000; Full time

Job summary

The ALS Association in the United States is seeking a Care Services Manager to lead care services programs and develop professional and community relationships to provide care and support for people living with ALS and their families. You will supervise staff, coordinate education and resource navigation, and collaborate with ALS clinics to ensure high-quality, standardized services across the territory.

The role requires a Bachelor’s Degree and at least four years of related experience, with a

Qualifications

• Bachelor’s Degree or related experience as listed in Basic Qualifications.
• Minimum of Four years of related professional experience and/or training.
• Knowledge of Medicare, Medicaid, patient assessments skills, planning and case management preferred.

Responsibilities

• May need to obtain via Intake form all necessary client medical, demographic information, and document to support families in meeting goals.
• Conducts specialized care consultations and needs assessments for people living with ALS caregivers, and families experiencing complex needs/situations or expertise area
• Actively manage a portfolio of clients, assuring client and caregiver needs are met within the capabilities of The ALS Association.
• Provide information on programs, services, resources and printed/electronic educational materials and may have responsibility for oversight of program(s)
• Coordinate referrals to and partnerships with healthcare providers and community agencies
• Evaluate, facilitate (as needed) and ensure the effectiveness of support groups in meeting the needs of the ALS community
• In collaboration with the CS Director and Managing Director plan the implementation of the program outcomes and evaluation process
• Ensure quarterly contact/engagement with those living with ALS and/or their caregivers
• Document all pertinent engagements with persons living with ALS, family, caregivers, or other healthcare professionals and ensure Care Services staff is documenting all engagements as per Care Services Standards
• Responsible for educating and informing the general public and professionals about the nature of ALS, its management, related research, and the services and mission of The ALS Association
• Serve as a member of the ALS Clinic multidisciplinary team and function as the liaison between the clinic and The Association; develop and maintain clinic relationships through ongoing interactions with clinic directors and team
• Provide professional in-service educational programs to ALSA staff and healthcare professionals such as: home health and hospice agencies, Durable Medical Equipment (DME) providers, and Skilled Nursing Facilities
• Participate in continuing education seminars, workshops, and conferences as available and necessary to gain knowledge on related topics
• Provide mentoring opportunities to new staff

Skills

Oral Communication

Interpersonal Skills

Teamwork

Professionalism

Initiative

Adaptability

Ethics

Diversity

Judgement

Written Communication

Education

Bachelor’s Degree or related experience in social work, case management, health administration, allied and public health, nursing, or a related area

Job description

The ALS Association in the United States is seeking a Care Services Manager to lead care services programs and develop professional and community relationships to provide care and support for people living with ALS and their families. You will supervise staff, coordinate education and resource navigation, and collaborate with ALS clinics to ensure high-quality, standardized services across the territory.

The role requires a Bachelor’s Degree and at least four years of related experience, with a