Alpine Coaster Staff

Northgate Resorts; New Braunfels (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Northgate Resorts in Texas is seeking an Alpine Coaster Staff member for the seasonal ride experience. This role emphasizes exceptional guest service, strict adherence to safety and operating procedures, and creating a fun environment for guests of all ages.

The position is seasonal with options for full-time or part-time hours, reporting to the Assistant General Manager. Ideal candidates communicate clearly, stay positive, and can work nights, weekends, and holidays.

Qualifications

• Excellent verbal communication skills required.
• Customer service, hospitality, or leadership experience preferred.
• Ability to multi-task and work in a fast-paced environment.
• Strong work ethic and a positive attitude.

Responsibilities

• Assists with loading and unloading customers in a friendly and courteous manner.
• Startup/ Shut down of the coaster.
• Ensuring all alpine coaster safety requirements are met.
• Positive attitude to make guests excited about their ride.
• Must react well in stressful and emergency situations.
• Responsible for overseeing daily and periodic course operations.
• Collaborates with park management teams and responds to guest inquiries.

Skills

Excellent verbal communication

Customer service

Hospitality experience

Leadership experience

Job description

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.

The Alpine Coaster Staff is responsible for providing an epic guest experience and ensuring all safety and operating procedures are met. This role will be focused on fantastic customer service and providing a fun-filled environment for all ages. This is a SEASONAL, full-time or part-time position and reports to the Assistant General Manager.

Duties & Responsibilities

• Assists with loading and unloading customers in a friendly and courteous manner
• Startup/ Shut down of the coaster
• Ensuring all alpine coaster safety requirements are met
• Positive attitude to make guests excited about their ride
• Must react well in stressful and emergency situations
• Responsible for overseeing daily and periodic course operations

Other Essential Duties

• Collaborates with park management teams
• Responds to guest inquiries
• Participates in other projects and activities as assigned

Education/Training/Experience

• Excellent verbal communication skills required
• Customer service, hospitality, or leadership experience preferred

Qualifications/Requirements

• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Ability to work flexible schedule, including nights, weekends and holidays
• Ability to follow instructions and be a part of a team
• Ability to work with minimal supervision
• Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

Essential Physical Demands

• Able to lift up to 20 lbs
• Must be able to remain in a stationary position
• Regularly move throughout the park
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.
• Constant outdoor exposure to elements and weather

Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.