Aloha Client Care & Referrals Coordinator

Always Best Care Senior Services; Honolulu (HI); On-site; USD 60,000 - 85,000; Full time

Job summary

A local home care agency in Hawaii is seeking a Client Care Manager. The role involves client assessments, managing referrals, and marketing services. Ideal candidates should possess strong communication skills and at least one year of healthcare experience. This full-time position offers an entry-level opportunity to engage with clients and support their care needs.

Qualifications

• Must have one year of experience in a health care setting.
• Must pass a criminal background check.
• Must have TB Clearance.

Responsibilities

• Answers phones and receives intake information.
• Handles all referral matters except those requiring professional judgment.
• Participates in evaluation of field staff.

Skills

Excellent communication skills

Ability to handle referrals

Education

High School graduate

Job description

Always Best Care is a locally owned and operated licensed home care and home health agency in Hawai'i. If you're looking to work for one the fastest growing senior care agency in the county, come and join our 'ohana. To apply, you must have lived in Hawai'i for the last 10 years consecutively. We're looking for an energetic, caring and compassionate person, who lives and breathes the spirit of aloha and our Hawaiian culture.

Job Summary:

Calls and schedules new client assessments and meet clients in their place of residents to discuss their care needs. Marketing to facilities and other referral sources to promote our services.

Organizational Relationship: Reports to the Administrator/Supervisor

Risk of Occupational Exposure To Blood Borne Pathogens: C: no exposure

Qualifications:

High School graduate.

At least one year working experience, prefer in health care setting.

Excellent communication skills.

Must have criminal background check.

TB Clearance

Responsibilities:

• Answers phones, receives all intake information.
• Takes telephone referral information when appropriate.
• Handles all matters related to referrals, with the exception of issues that require professional/service delivery judgment.
• Advise Supervisor of all new cases to be serviced.
• Participates in the evaluation of field staff in regard to punctuality, reliability, assignments and related matters.
• Is productive and uses time efficiently.
• Follows instructions, is punctual and attendance is acceptable.
• Cooperates with supervisor and with client/family.
• Is self-reliant and plans appropriately.
• Shows interest, asks questions and seeks information.
• Other duties as required.
  
  
  

Functional Abilities:

Must be able to read 12 point or larger type.

Must be able to lift and stoop effectively so as to be able to perform the above listed responsibilities.

Must be able to hear adequately with no more than an amplifier on the phone and to speak in a manner understood by most persons.

Must be able to read, write and maintains simple records in English.

Computer literate or willing to learn.