Community and Client Care Manager

Always Best Care Senior Services; Honolulu (HI); On-site; USD 60,000 - 85,000; Full time

Job summary

A senior care service provider in O‘ahu is seeking a Client & Community Care Manager to enhance their local business through client assessments and community outreach. This non-clinical position involves building relationships with various healthcare and senior service partners. Candidates should possess strong people skills, organizational abilities, and local knowledge of the O‘ahu senior service landscape, with a reliable vehicle for frequent travel. Flexibility in scheduling is also required for occasional evening and weekend work.

Qualifications

• Strong people skills required for effective communication with clients and partners.
• Organizational skills necessary for managing assessments and coordination.
• Ability to work independently and coordinate with team members.
• Reliable vehicle and ability to drive across O‘ahu frequently.
• Local knowledge of O‘ahu healthcare/senior services is preferred.

Responsibilities

• Conduct initial non-clinical assessments in homes and facilities.
• Educate clients and families on services and coordinate care transitions.
• Build relationships with community partners and represent the company.
• Provide light follow-ups at intervals (30/60/90 days) as needed.
• Care Continuum Coordination to identify when skilled services are needed and refer to Home Health.
• Build community/referral relationships with hospitals, case managers, facilities, physicians, and partners.

Skills

Strong people skills

Organization

Follow-through

Local knowledge of O‘ahu healthcare/senior services

Team coordination

Driver

Local knowledge

Flexibility

Job description

Overview

About The Role Always Best Care is hiring a Client & Community Care Manager to help grow our local O‘ahu business through high-quality initial assessments and strong community/referral relationships. This is a non-clinical role that combines intake/coordination with community outreach. We hold both Home Care and Home Health licenses, and this position plays a key role in ensuring clients are connected to the right level of care — including referring appropriate clients/patients to our Home Health entity when skilled services may be needed (in coordination with our internal team).

What You’ll Do

• Client Intake & Assessments: Conduct initial non-clinical assessments in homes and facilities (hospital, SNF, assisted living, etc.).
• Educate clients/families on services and next steps.
• Coordinate a smooth hand-off to operations once care starts.
• Provide light follow-ups (30/60/90 days and issues as needed).
• Care Continuum Coordination (Home Care ↔ Home Health): Identify when a client may benefit from skilled home health services. Refer/route appropriate clients to our Home Health (dba) team for next steps. Support continuity and communication across services (no clinical decision-making).
• Community & Referral Relationship Building: Build relationships with hospitals, case managers/social workers, facilities, physicians’ offices, and community partners. Represent Always Best Care at meetings/events and maintain a strong local presence. Support growth through relationship-based marketing (no hard quotas).

What Success Looks Like

• More referrals and stronger community visibility.
• Great first impressions and smooth starts of care.
• Clients matched to the right service, including Home Health when appropriate.
• Trusted relationships across O‘ahu’s healthcare and senior services network.

Requirements

• Non-clinical (no license required).
• Strong people skills, organization, and follow-through.
• Comfortable working independently in the field and coordinating with a team.
• Reliable vehicle + ability to drive across O‘ahu frequently.
• Local knowledge of O‘ahu healthcare/senior services is strongly preferred.
• Schedule flexibility depending on caseload (occasional evenings/weekends).