Client Care Manager

Always Best Care Senior Services; Honolulu (HI); On-site; USD 60,000 - 85,000; Full time

Job summary

A local home care agency in Hawaii is seeking a Client Care Manager. The role involves client assessments, managing referrals, and marketing services. Ideal candidates should possess strong communication skills and at least one year of healthcare experience. This full-time position offers an entry-level opportunity to engage with clients and support their care needs.

Qualifications

• Must have one year of experience in a health care setting.
• Must pass a criminal background check.
• Must have TB Clearance.

Responsibilities

• Answers phones and receives intake information.
• Handles all referral matters except those requiring professional judgment.
• Participates in evaluation of field staff.

Skills

Excellent communication skills

Ability to handle referrals

Education

High School graduate

Job description

Overview

Join to apply for the Client Care Manager role at Always Best Care Senior Services.

Base pay range

$60,000.00/yr - $85,000.00/yr

Job Summary

Always Best Care is a locally owned and operated licensed home care and home health agency in Hawai'i. We are seeking an energetic, caring, and compassionate person who lives and breathes the spirit of aloha and our Hawaiian culture. Responsibilities include calling and scheduling new client assessments and meeting clients at their place of residence to discuss their care needs. Marketing to facilities and other referral sources to promote our services.

Organizational Relationship

Reports to the Administrator/Supervisor.

Risk of Occupational Exposure

To Blood Borne Pathogens: C: no exposure.

Qualifications

• High School graduate.
• At least one year working experience, prefer in health care setting.
• Excellent communication skills.
• Must have criminal background check.
• TB Clearance.

Responsibilities

• Answers phones, receives all intake information.
• Takes telephone referral information when appropriate.
• Handles all matters related to referrals, with the exception of issues that require professional/service delivery judgment.
• Advises Supervisor of all new cases to be serviced.
• Participates in the evaluation of field staff in regard to punctuality, reliability, assignments and related matters.
• Is productive and uses time efficiently.
• Follows instructions; punctuality and attendance are acceptable.
• Cooperates with supervisor and with client/family.
• Is self-reliant and plans appropriately.
• Shows interest, asks questions and seeks information.
• Other duties as required.

Functional Abilities

• Must be able to read 12 point or larger type.
• Must be able to lift and stoop effectively to perform the listed responsibilities.
• Must be able to hear adequately with no more than an amplifier on the phone and to speak in a manner understood by most persons.
• Must be able to read, write and maintain simple records in English.
• Computer literate or willing to learn.

Seniority level

Entry level

Employment type

Full-time

Job function

Marketing and Sales

Industries

Hospitals and Health Care