Allergy Triage RN

Duly Health and Care; Naperville (IL); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Community engagement culture

Parental leave and adoption/surrogacy

Job summary

Duly Health and Care in Naperville, IL seeks a registered nurse to join a physician-led, patient-centered team. You will provide telephone triage, patient education, documentation, and care coordination under DMG/Nurse Practice Act guidelines, ensuring HIPAA compliance and high-quality patient experience.

This full-time role offers comprehensive benefits, tuition reimbursement, immediate 401(k) match, and generous parental leave, with rotating Saturday shifts.

Qualifications

• Current RN licensure in nursing and knowledge of nursing standards in the Nurse Practice Act.
• Knowledge of OSHA and HIPAA regulations.
• Strong interpersonal, communication, and service-oriented skills.
• Ability to convey warmth, respect, and active listening across diverse patients.
• Proven teamwork and multitasking abilities in a fast-paced clinical setting.

Responsibilities

• Triage phone responses and assess patient needs using physician-approved protocols.
• Maintain accurate, detailed medical records and ensure HIPAA compliance.
• Assist in training staff and act as a clinical resource for the team.
• Perform duties as assigned while upholding patient advocacy and service excellence.

Skills

RN licensure

Nursing knowledge

OSHA & HIPAA

Interpersonal skills

Service orientation

Oral communication

Written communication

Teamwork

Multitasking

Resilience

Leadership

Cultural/Age care

Job description

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Job Description

Position Highlights:

• Full-Time, 40 hours/ week
• Hours: Monday-Friday, 7:45-430 Rotating Saturdays
• Location: Naperville

Key Responsibilities

Under the direction of Site Physician(s) and Practice Manager, responsible for telephone assessment of patients needs. Work requires the application of a variety of procedures, policies, and/or precedents relating to both the standards and procedures of the nursing profession and those established by DuPage Medical Group. Provides advice and follow-up education consistent with patient’s age and cultural needs. Responds to patient inquiries, prioritizing responses and routing urgent situations to a physician, PA or NP (hereafter Provider). Maintains accurate and appropriate documentation and follows patient privacy in accordance with HIPAA and DMG policies and procedures. Performs to the level of a licensed registered nurse as dictated by the Illinois Nurse Practice Act and DuPage Medical Group.

• Triage Phone Response: Manages patient health concerns and symptoms via a telephone interaction utilizing physician-approved protocols for the assessment and management of a range of symptoms. These telephone interactions require assessment, patient education and may require crisis intervention. Responds to and prioritizes incoming patient messages and test results. Schedules appointments as needed. May schedule tests and procedures and obtain insurance prior-authorization. Responsible for reviewing and authorizing/denying provider ordered prescriptions in accordance with established guidelines. Delivers patient education, according to the individualized needs of the patient and as prescribed by the Provider and/or Group policy. Educates patient and/or family members about diagnostic procedures, medications, nutrition and maintenance of health and wellness. Responds to patient questions and appropriately provides reassurance while responding to patient concerns. The RN can assess the patient’s medical condition and provide medical advice using DMG protocols, Provider directive or an approved Nursing Triage Manual.
• Patient Documentation: Maintains accurate and detailed patient records and pertinent information; posts tests and documents patient education provided. Enters all pertinent communications with the patient into the Medical Record.
• Clinical Resource for Staff: Performs and delegates a variety of tasks to facilitate patient care. Aware of coding and reimbursement issues. Available to other office clinical and non-clinical staff to answer questions and provide assistance as appropriate. Assists in orienting and training new staff. Seeks opportunities to improve or enhance nursing and leadership skills.
• Other Duties as Assigned: Utilizes current nursing practices to provide patient care while focusing on the needs of the patient and exemplifying service excellence, care, concern, respect and cooperation. As a member of a health care team, functions in the role of patient advocate by being in the position of initial contact for patient-related issues. Additional duties as assigned.

Experience and Qualifications

• Current RN licensure in nursing.
• Knowledge of nursing skills in accordance with nursing standards in the Nurse Practice Act.
• Knowledge of OSHA and HIPAA
• Prefer a minimum of one year of professional nursing experience in a clinical or hospital setting but may consider new grad under specific circumstances.
• Interpersonal Skills: Conveys a warm, caring, and approachable demeanor. Displays unconditional respect toward others. Able to sense others feelings and perspectives.
• Service Orientation: Ability to anticipate, recognize, and meet the needs of patients and their families.
• Oral Communication: Listens openly and clearly conveys messages and information.
• Written Communication and Comprehension: Writes clearly using appropriate grammar, symbols, and medical terminology. Able to decipher and comprehend documentation of others.
• Team Work: Works effectively with others to accomplish objectives and goals. Offers assistance to others in need.
• Multi-tasking: Able to properly perform multiple duties at once.
• Resilience: Effectively manages stress in a fast-paced setting.
• Leadership: Appropriately optimistic and inspiring. Influencing others to act on their own behalf or for the broader good of the group.
• Age and Cultural Specific Care: Able to adjust treatment, instruction, and education to meet the patient’s age and cultural background.

The compensation for this role includes a base pay range of $27.00-38.50, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.