Registered Staff Triage Nurse - Pulmonary Medicine

Duly Health and Care; Naperville (IL); On-site; USD 37,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefit

401(k) match

Tuition reimbursement

Volunteer time off

Parental leave

Life and disability insurance

Job summary

Duly Health and Care in Naperville is seeking a Triage Registered Nurse to join our physician-led team. This full-time role focuses on managing patient health concerns by phone using physician-approved protocols and coordinating care across services.

Responsibilities include patient education, scheduling tests and procedures, processing insurance pre-authorizations, and documenting interactions in the Medical Record while supporting staff and ensuring compassionate care.

Qualifications

• Current RN licensure in nursing.
• Knowledge of nursing skills in accordance with the Nurse Practice Act.
• Knowledge of OSHA and HIPAA.
• Prefer a minimum of one year of professional nursing experience; new grads considered under specific circumstances.

Responsibilities

• Triage patient concerns by phone using physician-approved protocols.
• Educate patients and families about diagnoses, medications, nutrition, and wellness.
• Review and authorize provider prescriptions per guidelines.
• Document patient interactions accurately in the Medical Record.
• Support staff and assist with training and orientation as needed.

Skills

Nursing skills

OSHA knowledge

HIPAA knowledge

Patient education

Job description

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.Overview: Triage Registered NursePosition Highlights:NapervillePulmonary MedicinePosition Highlights:Full-Time; 40 hours/weekHours: Monday-Friday; 8:30am-5:00pmLocation: Naperville - Spalding clinicTravel: Expected to travel as needed for coverage needsBenefits:Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.Access to a mental health benefit at no cost.Employer provided life and disability insurance.$5,250 Tuition Reimbursement per yearImmediate 401(k) match.40 hours paid volunteer time offA culture committed to community engagement and social impact.Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.Responsibilities:Triage Phone Response: Manages patient health concerns and symptoms via a telephone interaction utilizing physician-approved protocols for the assessment and management of a range of symptoms. These telephone interactions require assessment, patient education and may require crisis intervention. Responds to and prioritizes incoming patient messages and test results. Schedules appointments as needed. May schedule tests and procedures and obtain insurance prior-authorization. Responsible for reviewing and authorizing/denying provider ordered prescriptions in accordance with established guidelines. Delivers patient education, according to the individualized needs of the patient and as prescribed by the Provider and/or Group policy. Educates patient and/or family members about diagnostic procedures, medications, nutrition and maintenance of health and wellness. Responds to patient questions and appropriately provides reassurance while responding to patient concerns. The RN can assess the patient's medical condition and provide medical advice using Duly Health and Care protocols, Provider directive or an approved Nursing Triage Manual.Patient Documentation: Maintains accurate and detailed patient records and pertinent information; posts tests and documents patient education provided. Enters all pertinent communications with the patient into the Medical Record.Clinical Resource for Staff: Performs and delegates a variety of tasks to facilitate patient care. Aware of coding and reimbursement issues. Available to other office clinical and non-clinical staff to answer questions and provide assistance as appropriate. Assists in orienting and training new staff. Seeks opportunities to improve or enhance nursing and leadership skills.Other Duties as Assigned: Utilizes current nursing practices to provide patient care while focusing on the needs of the patient and exemplifying service excellence, care, concern, respect and cooperation. As a member of a health care team, functions in the role of patient advocate by being in the position of initial contact for patient-related issues. Additional duties as assigned.Qualifications:Current RN licensure in nursing.Knowledge of nursing skills in accordance with nursing standards in the Nurse Practice Act.Knowledge of OSHA and HIPAAPrefer a minimum of one year of professional nursing experience in a clinical or hospital setting but may consider new grad under specific circumstances.The compensation for this role includes a base pay range of $27.00-38.90 with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.Artificial Intelligence DisclosureArtificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.