Allergy Territory Account Specialist - Fort Collins/Denver - Remote

Novartis Group Companies; United States; Remote; USD 93,000 - 175,000; Full time

Job summary

An established industry player is seeking a driven Territory Account Specialist to engage with key accounts and Healthcare Providers. This remote role focuses on customizing customer experiences and enhancing patient outcomes through problem-solving and resource leveraging. The ideal candidate will have a strong background in clinical and account selling, with excellent collaboration skills. You'll work across departments to address customer needs and drive engagement through omni-channel strategies. This position offers a competitive salary and the chance to make a significant impact in the healthcare field.

Qualifications

• 2+ years of experience in specialty pharmaceuticals or complex sales roles.
• Strong ability to collaborate in a matrix environment and communicate effectively.

Responsibilities

• Formulate strategic territory business plans to enhance product demand.
• Conduct planning meetings with stakeholders to address complex customer issues.

Skills

Clinical Selling

Account Selling

Problem Solving

Team Collaboration

Omni-channel Engagement

Analytical Skills

Education

Bachelor's Degree

Advanced Degree

Job description

Job Description Summary

This is a field-based and remote opportunity supporting key accounts in an assigned geography.

Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible for you.

The Territory Account Specialist (TAS) is a driven sales business leader who designs a customized customer experience tailored to the needs of each account and Healthcare Provider (HCP). Acting as the primary Point of Contact (PoC) in our customer-centric approach, the Territory Account Specialist engages with clients to identify mutual priorities and address their needs by problem-solving and leveraging Novartis resources to enhance patient outcomes. The Territory Account Specialist possesses expertise in clinical selling, account selling, access navigation, problem solving, team orchestration/collaboration, and omni-channel engagement.

Key Responsibilities:

1. Pinpoint mutual priorities and utilize insights and strategies across the entire account to formulate a strategic territory business plan that aims to enhance product demand by addressing the requirements of key partners and their patients, ultimately achieving exceptional outcomes.
2. Encourage clinical discussions that motivate the customer to advocate for their patients and involve the entire account team to identify any barriers, offering suitable solutions to meet the customer's needs.
3. Utilize expertise and understanding of the market, relevant competitors, industry trends, and cross-functional strategies to foresee and effectively manage business opportunities and challenges.
4. Conduct essential planning meetings with key stakeholders to tackle complex customer issues and collaborate effectively across departments to ensure all customer requirements are fulfilled.
5. Examine market data and trends within the territory to understand the local business landscape, promote engagement, and lead both virtual and live interactions with customers.
6. Utilize systems and omni-channel or multi-channel strategies to maximize the complete range of Novartis capabilities for personalized engagement with customers, whether in person or virtually.
7. Work collaboratively with regional colleagues, other field staff, and home-office teams to proactively meet customer needs and deliver suitable access support.
8. Deliver timely access assistance and work collaboratively with Patient Specialty Services (PSS) associates to address customer requirements efficiently.

Essential Requirements:

• Bachelor's degree required, advanced degree a plus.
• 2+ years' experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years.
• Demonstrates a strong ability to collaborate and work effectively across various functions in a matrix environment, communicates clinical product details proficiently, maintains a proven history of consistent high performance, and excels at navigating and successfully selling to large accounts and key customer segments.
• Proactive individual with strong analytical skills to identify, prioritize, and use relevant data to solve problems and satisfy key customers, while showcasing ethical leadership and promoting a culture of compliance with company policies and laws.
• Candidate must reside within the territory or within a reasonable daily commuting distance of 50 miles from the territory border. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Must have a valid driver's license.

Desirable Requirements:

• Experience across therapeutic groups, disease states, account management strategy, and new product launches.
• Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement, and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway.

Leveling Guidelines:

The position will be filled at a level commensurate with experience.

Position Levels:

• Territory Account Specialist: 2+ years' experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years.
• Senior Territory Account Specialist: 5+ years' experience.
• Executive Territory Account Specialist: 10+ years' experience.

Driving:

Driving is an essential function of this role. Candidates must have a fully valid and unrestricted driver's license. Reasonable accommodations will be considered for qualified individuals with medical restrictions if they do not eliminate this essential function.

COVID-19 Vaccine Policy:

While vaccination is not currently required, employees in customer-facing roles must adhere to customer credentialing guidelines, which may require vaccination. Requests for reasonable accommodations can be sent to [e-mail].

Compensation and Benefits:

The pay range varies by level: Territory Account Specialist: $93,800 - $174,200/year; Senior: $114,100 - $211,900/year; Executive: $126,000 - $234,000/year. Final compensation depends on various factors. The package may include bonuses, stock units, and other benefits.

Training:

Initial training will be completed within eight hours per day over a period of forty hours or less.

Additional Information:

Company will not sponsor visas. The role is at-will, and salary adjustments may occur.

Equal Opportunity and Accommodations:

Novartis is an Equal Opportunity Employer. Reasonable accommodations are available for applicants with disabilities. Contact [e-mail] or call [phone] for assistance.